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Indirect Sales Representative - Newark, NJ

Company: Altice USA
Location: Newark
Posted on: October 13, 2019

Job Description:

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.The Indirect Retail Sales Agent engages customers primarily in person in a partner retail environment to provide information about Optimum products and services. Achieves sales objectives by identifying needs and selling services.

  • Demonstrates a strong passion for selling Company products and services
  • Meets and exceeds sales targets
  • Provides quality internal and external customer service by representing the Company in a consistently courteous and professional manner. - Demonstrates analytical proficiency and diagnostic skills in resolving customer issues on first contact, including exercising empowerment (taking ownership), and appropriate follow-through
  • Performs all work-related tasks in a manner that follows all Optimum policies and procedures in a multi-product environment.
  • Assists other Retail Sales Agents and Managers as required
  • Serves as a mentor to other team members, providing instruction, support and direction
  • Communicates with other departments to troubleshoot system problems
  • Determines customer needs and educates customer in order to sell or upgrade services Processes customer payments accurately and balances daily transactions according to established cash management procedures
  • Collects delinquent accounts
  • Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
  • Exercises positive and cooperative behavior that promotes teamwork
  • Provides input and suggestions related to process improvements
  • Demonstrates proficiency in Customer Engagement, fostering an environment of continuous improvement.
  • Delivers exceptional customer service by providing the overall value, features and benefits of all products and services offered by Optimum.
  • Promotes and represents the Optimum brand in all customer interactions.
  • Maintains a respectful and professional behavior, putting the customer first; creating experiences that enhance Optimum loyalty and enrich customer?s lives.
  • Communicates customer feedback on current needs and trends to management.
  • Demonstrates professional work ethic and adherence to all policies and procedures.
    • Knowledge of sale techniques
    • Bilingual Spanish is highly preferred.
    • Excellent time management skills and effective decision making
    • Excellent written, verbal communications
    • Ability to multi-task and work in a fast paced, ever-changing environment
    • Affinity for identifying and pursuing engagement opportunities, and ability to work in a performance-measured environment
    • Ability to stand for long periods of time
    • Work flexible hours, including evenings, weekends, holidays and overtime as required.
    • Must be flexible and adaptable with schedule and able to travel to multiple work locations (within 35 miles)
    • Intermediate knowledge of Microsoft application
    • High School diploma or equivalent
    • Internal applicants with demonstrated strong performance in sales roles are preferred
    • Must be able to work 11-8pm-Monday,Thurs,Friday, Sat and Sunday-shifts validatedWe are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.

Keywords: Altice USA, Newark , Indirect Sales Representative - Newark, NJ, Sales , Newark, New Jersey

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