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CUSTOMER SERVICE AGENTS NEEDED!!!

Company: Mommy Jobs Online
Location: Newark
Posted on: October 12, 2019

Job Description:

Customer Service Work-At-Home Job Openings Customer Experience Associate We are looking for an all-star Customer Experience Associate to join our team. By engaging with customers via email, live chat, and phone, you will gain valuable insight into the operations of a fast-paced company in an exciting and rewarding industry. To succeed in this position, we expect energy, dedication, empathy, resilience, and a willingness to learn on the fly. Remote candidates welcome to apply. Responsibilities Answer customer calls and reply to email inquiries with care and attentiveness using the ZenDesk interface. Reply to customer live chat requests using the Intercom platform. Assist customers with any and all aspects of managing online subscriptions for our core product and TB12 Performance Meals. Build positive relationships with customers and potential customers, as well as with members of our team. After thorough training and in-the-moment learning, become an expert in all things Purple Carrot. REQUIREMENTS Experience Bachelor's degree or equivalent experience 1-2 years customer service related experience (retail, restaurants, etc.) Computer literacy required (Microsoft Office, Google Platforms, Social Media Platforms) Consumer Package Foods experience and/or start-up experience a plus Ability to work flexible hours with evening and weekend shifts a plus! Traits Ability to thrive in a fast-paced, rapidly growing, team-based environment Stellar written, verbal, and social communication skills Genuine empathy and compassion, high emotional intelligence Willing to pitch in wherever necessary Creative thinker that is flexible, proactive, and hard-working Have a passion for good, healthy food Pay: $18.00 hr To Apply To Become A Customer Service Agent: Please visit www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank registry to become a member. Please reference agent id code MJOLRECRUITER on your resume submission. Rapid Response Agent Primary/Essential Duties and Key Responsibilities: Provide in-depth support via phone, email or remote session Troubleshoot payroll and software issues from our clients & partners and guiding users through corrective steps Enter and maintain customer call problem/description detail into CRM Be empowered to make quality decisions as a Subject Matter Expert Required Qualifications: Strong decision-making, multi-tasking, analytical, verbal, and written communication skills Strong relationship building skills and account management experience Solid experience using MS Office and CRM systems. Strong team player, positive attitude, and passion for providing World Class Customer Service Preferred Qualifications: Minimum 3 years work experience utilizing strong customer service skills in a professional setting Ability to work in a remote setting and be a strong team player. Experience supporting end users within a hosted, Software as a Service offering Knowledge of Human Resources, Payroll, or Benefits Experience in Banking, Logistics, Hospitality, or other customer focused industry Physical Requirements: The person in this position frequently communicates with internal teams and customers via phone, email and in person. Pay: $17.65 / hr To Apply To Become A Customer Service Agent: Please visit www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank registry to become a member. Please reference agent id code MJOLRECRUITER on your resume submission. Full time Work at Home Senior Fraud Intake Representative Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skills in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. Pay: $16.00 hr To Apply To Become A Customer Service Agent: Please visit www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank registry to become a member. Please reference agent id code MJOLRECRUITER on your resume submission.

Keywords: Mommy Jobs Online, Newark , CUSTOMER SERVICE AGENTS NEEDED!!!, Sales , Newark, New Jersey

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