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CUSTOMER SERVICE REP II

Company: Beacon Health Options
Location: Newark
Posted on: December 9, 2018

Job Description:

Location
NJ: Newark
Job Family
Customer Service


Job Brief

We are currently seeking some dynamic Customer Service Reps to join our team at our office in Newark NJ, Roseland NJ or Morrisville NC

ABOUT THE POSITION

We are currently seeking some dynamic Customer Service Reps to join our team at our office in Newark NJ, Roseland NJ or Morrisville NC. The Customer Service Reps will be responsible for providing answering and responding to a high volume of telephone inquiries from members and providers.

Position Responsibilities:

  • Provide accurate and thorough interpretation of benefits, eligibility, resolving customer inquiries, facilitating problem resolution and acting as a member/provider advocate by meeting or exceeding customers' expectations.
  • Achieve and maintain productivity and quality performance expectations.
  • Interpret and effectively communicate benefits and eligibility information to our customers.
  • Document all critical information related to contacts responded to in the appropriate MHS screen/system.
  • Effectively navigate through multiple complex systems/screens.
    Position Requirements:

    Education:
    • A high school diploma or equivalent is required. An Associate's Degree or equivalent related experience is preferred.
      Relevant Work Experience:
      • 3-5 years experience in Customer Service, Health Care or Health Insurance is required.
      • Previous experience in an ACD call center environment is highly preferred.
        Knowledge, Skills & Abilities:
        • Microsoft Office
        • Strong verbal and written communication skills.

          TO APPLY

          Click below on "Apply for this Position" to create a profile and apply for the position

          Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled

          #CB
          #GD
          PM16

          AAP Reporting Location:

          NJ - Roseland

          ID (Req #):

          56299

          FTE Status:

          Full Time

          Schedule:

          Newark: 10:00am - 6:30pm (Mon-Fri) Roseland: 11:30am - 8:00pm (Mon-Fri) Morrisville: 8:30am - 5:00pm

          Non-Exempt

          PI105928335

          Keywords: Beacon Health Options, Newark , CUSTOMER SERVICE REP II, Sales , Newark, New Jersey

          Click here to apply!

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