Customer Service Representative

Company: Next Wave Management
Location: Newark
Posted on: May 26, 2023

Job Description:

Next Wave -is an outsourced marketing agency looking for a Customer Service Representative to join our -Newark -office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio. This role offers you the opportunity to work in a national firm that offers excellent career progression. Here at Edge Concepts, our company holds four key values: -

• Leadership: Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.
• Honesty: If you want to be trusted personally or professionally, you must be honest.
• Growth: We measure growth by the tenacity in someone's work ethic, which guarantees an outstanding outcome.
• Professional Development: Professional development comes from a commitment to excellence. "The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor" - Vince Lombardi Essential Skills a Customer -Service Representative:
  • Clear written and verbal communication skills
  • 1+ years of prior experience as a Customer Service Representative -
  • Strong relationship management skills
  • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
  • Business acumen in the marketing and client relations field is preferred
  • Must understand and comply with applicable regulations and standard operational procedures
  • Must ensure that all transactions are executed properly and meet compliance guidelines Core Responsibilities as a Customer Service Representative:
    • Provide high-quality service to each of our clients
    • Maintain client confidentiality at all times
    • As a Customer Service Representative, you will manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
    • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
    • Communicates clearly with staff in a timely and professional manner
    • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
    • Work along side other Customer Service Representatives

Keywords: Next Wave Management, Newark , Customer Service Representative, Sales , Newark, New Jersey