Call Center Agent
Company: Conduent
Location: Newark
Posted on: May 25, 2023
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Job Description:
Through our dedicated associates, Conduent delivers
mission-critical services and solutions on behalf of Fortune 100
companies and over 500 governments - creating exceptional outcomes
for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and
be part of a culture where individuality is noticed and valued
every day.
Onsite Call Center Agent
$16.50/hr
Bilingual English and Spanish $17.50/hr
Training Hours: Monday through Friday 9:00am - 5:00 pm for 2
weeks
Work schedule: Monday - Friday 7:00 a.m. to 5:30 pm-and Saturday,
Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work
week).
Enjoy Excellent Training, Career Opportunities, a Great Culture,
and Great Benefits
Join our team as a Call Center Agent
Join a team that helps clients while being a part of a supportive
culture that celebrates your successes.
About the Role
You will be supporting our client's customers as the first point of
contact. You will answer questions concerning their accounts. You
will help customers with their account issues while providing them
with exceptional customer service.
As a Call Center Agent, you will be responsible for:
Identifying customer needs, answering questions, or resolving
problems
Performing routine call center activities concerning business
products and services
Using the tools provided to guide you through customer
conversations
Providing customers with important information while communicating
in a warm empathetic manner
Gathering information to keep customer profiles and accounts up to
date
Providing exceptional customer service
Requirements
To be successful in this role you will:
Have a High School Diploma or an equivalent level of education
Have legal authorization to work permanently in the United States
without requiring a visa transfer or visa sponsorship
Be able to successfully pass abackground check
Be able to type a minimum of 20 WPM (words per minute) on a
computer
Have prior clerical/ customer service work experience
Working with us
Join a rapidly growing organization that can support your career
goals.
Working for you
What you get:
Paid Training
Career Growth Opportunities
Full Benefit Options
Great Work Environment
About Us
Through our dedicated associates, Conduent delivers
mission-critical services and solutions on behalf of Fortune 100
companies and over 500 governments - creating exceptional outcomes
for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and
be part of a culture where individuality is noticed and valued
every day.
Join Us
Are you seeking an opportunity to make a real impact in a company
that appreciates ideas and new ways of thinking? Come join us and
grow with a team of people who will challenge and inspire you to be
the best!
Conduent is an Equal Opportunity Employer and considers applicants
for all positions without regard to race, color, creed, religion,
ancestry, national origin, age, gender identity, gender expression,
sex/gender, marital status, sexual orientation, physical or mental
disability, medical condition, use of a guide dog or service
animal, military/veteran status, citizenship status, basis of
genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to
apply for or compete for employment with Conduent may request such
accommodation(s) by clicking on the following link, completing the
accommodation request form, and submitting the request by using the
"Submit" button at the bottom of the form. For those using Google
Chrome or Mozilla Firefox please download the form first: click
here to access or download the form
(https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf)
. You may also click here to access Conduent's ADAAA Accommodation
Policy
(http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf)
.
At Conduent, we value the health and safety of our associates,
their families and our community. Under our current protocols, we
do not require vaccination against COVID for most of our US jobs,
but may require you to provide your COVID vaccination status, where
legally permissible.
Keywords: Conduent, Newark , Call Center Agent, Sales , Newark, New Jersey
Click
here to apply!
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