Call Center Agent

Company: Conduent
Location: Newark
Posted on: May 25, 2023

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Onsite Call Center Agent
$16.50/hr
Bilingual English and Spanish $17.50/hr
Training Hours: Monday through Friday 9:00am - 5:00 pm for 2 weeks
Work schedule: Monday - Friday 7:00 a.m. to 5:30 pm-and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week).
Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits
Join our team as a Call Center Agent
Join a team that helps clients while being a part of a supportive culture that celebrates your successes.
About the Role
You will be supporting our client's customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.
As a Call Center Agent, you will be responsible for:

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  Identifying customer needs, answering questions, or resolving problems
  
  
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  Performing routine call center activities concerning business products and services
  
  
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  Using the tools provided to guide you through customer conversations
  
  
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  Providing customers with important information while communicating in a warm empathetic manner
  
  
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  Gathering information to keep customer profiles and accounts up to date
  
  
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  Providing exceptional customer service
  
  
  Requirements
  To be successful in this role you will:
  
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    Have a High School Diploma or an equivalent level of education
    
    
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    Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
    
    
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    Be able to successfully pass abackground check
    
    
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    Be able to type a minimum of 20 WPM (words per minute) on a computer
    
    
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    Have prior clerical/ customer service work experience
    
    
    Working with us
    Join a rapidly growing organization that can support your career goals.
    Working for you
    What you get:
    
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      Paid Training
      
      
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      Career Growth Opportunities
      
      
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      Full Benefit Options
      
      
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      Great Work Environment
      
      
      About Us
      Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
      You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
      Join Us
      Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
      Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
      People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
      At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Keywords: Conduent, Newark , Call Center Agent, Sales , Newark, New Jersey