Customer Service Representative
Company: BBA Aviation Plc.
Location: Morristown
Posted on: March 17, 2023
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Job Description:
Job ID 6530Date Posted 02/24/2023Location Morristown, New
JerseyAirport Morristown AirportCompany Signature Flight Support
LLCJob Type Full timeJob Level StandardJob DescriptionSignature
Aviation is a market leading global aviation services provider with
over 220 locations and 6,000 employees worldwide.Eligible team
members enjoy a wide array of benefits including health and welfare
options, generous 401K match, paid time off, tuition assistance,
and limitless opportunities for training and
development.Signature's Customer Service Representatives (CSR) are
responsible for a variety of duties that contribute towards the
overall success of the fixed base operation (FBO) and focus on
consistently providing excellent customer service. A CSR often
serves as the face of Signature while interacting with visitors and
coworkers in a professional, friendly and courteous manner. CSRs
ensure concierge and other services are promptly and correctly
handled, provided and billed in accordance with Signature's
procedures. Although customer service is a top priority, a large
number of the CSR's daily tasks involve using a computer and
require a high level of concentration to ensure accuracy in busy
settings.A CSR is expected to:Work as part of a team to provide
everyone with a friendly welcome to Signature Collaborate,
cooperate and work closely with all coworkers, customers and other
visitors to ensure customer service needs are met. This includes
ensuring an efficient and accurate transfer of information through
various methods between and among customers, the FBO, other company
departments and external partiesIncrease customer satisfaction by
understanding and promptly addressing customers' needs, which may
include identifying and offering additional Signature
services.Respond to vendor, customer, and team member
questions/concerns in an efficient and effective mannerAccurately
receive, dispatch and completely process customer purchases and
fuel transactions in accordance with company proceduresMaintain a
working knowledge of Signature's facilities, services, website,
surrounding areas, and other information commonly asked about by
Signature's customers and other visitorsReplenish complementary
beverages/supplies, as outlined in the facility appearance
standardEnforce good cleanliness practices through daily
inspections in assigned areas for good hygiene, neatness, and
compliance with regulations and policies, and take corrective
actions as needed Provide visitors with a wide array of concierge
services including arranging reservations for hotel stays, ground
transportation, catering and customs appointments as
requestedAssist pilots with access to airport and weather
information, portals and computersAssist visitors with their
luggage in the FBO and outside to/from aircraft Marshall aircraft,
wing walking, placing chocks and cones, and assist line service
personnel as neededAbide by emergency response procedures when/if
critical events occurRecommend improvements to Signature's
standards, administrative procedures, facilities, methods, and
practices to the appropriate Signature management personnelExhibit
a positive attitude, consideration and courtesy to everyone at all
timesUnderstand, comply with and enforce all security (physical,
cyber and data) protocols as dictated by Signature and the
airportCreate accurate records pertaining to time worked and
activities and services performedOther duties as requestedJob
ResponsibilitiesThe following are essential to the job, in addition
to those listed above and on the chart in this description.While a
CSR largely works inside the FBO, some components of this position
are performed outside on the airport rampCertain functions may be
performed in varying weather and environmental conditions such as
precipitation, extreme temperatures, jet engine fumes, dust and
noise. The tasks performed outside may be near stationary and
moving aircraft (including spinning propellers and engines).Regular
and reliable in-person and timely attendance for shifts which may
include nights, weekends and/or holidays as scheduledAbility to
read, understand and comply with all company policies, safety and
ethical procedures, and relevant laws, regulations, orders and the
likeClearly communicate in English and with the proper tone in
person, via telephone, fax, radio communicators, and in various
forms of writing such as data entry, email and hand-written
documentsOperate a multi-line telephone and use the
company-approved greetingDrive cars, vans or other shuttlesAbility
to detect phishing attempts and avoid attempts by others to
infiltrate the Company computer network through practicing safe
computer use and complying with company IT policiesIndependently
and proactively (i) anticipate customer needs/requests, (ii)
perform open job tasks, and (iii) immediately speak up and/or point
out observed safety concerns to all stakeholdersProficiency in
computer operations (internet, email, Word) and typing, with an
ability to learn new softwareWork well as part of a team, get along
with others, understand and follow lawful directions and
instructions the first time, follow all company policies and
procedures, and ask questions to clarify instructionsAbility to
handle stressful situations and high-profile clientele with poise,
effectiveness, confidentiality and professionalism and always with
a sense of cultural awareness and sensitivityAbility to prioritize
and perform multiple tasks simultaneouslyAbility to lift light to
moderately heavy items from the floor and into an aircraft and vice
versaAbility to read small printJob QualificationsTo qualify for
this position, applicants and those in the role must have:High
School diploma or general education degree (GED)Minimum of 18 years
of ageA valid state driver's licenseA professional
appearanceAbility to pass background checks (criminal and motor
vehicle), drug tests, receive and maintain issuance of an airport
security badge, and be insurable by the company's applicable
insurance policiesAbility to successfully and timely complete
Signature's training programs Ability to use a computer and email,
including passing computer-based training modulesStrong verbal and
written English communication skillsAbility to work flexible
schedules and in various weather conditionsAbility to perform
simple arithmetic (addition, subtraction, multiplication, division,
percentages, fractions, angles, degrees, time)Preferred: Three (3)
to six (6) months experience and/or training in aviation, FBO,
hospitality, customer service or another related fieldPreferred:
knowledge of radio procedures and protocolsAn Equal Opportunity
Employer including Disability/VetAbout UsFrom your health to your
financial wellness, there are several benefits for you and your
family when joining Signature Aviation. Our Benefits:401(k)
matchingDental insuranceFlexible spending accountHealth
insuranceHealth savings accountLife insurancePaid time offTuition
reimbursement - Up to $5,250 FT and $2,625 PT per calendar
yearVision insuranceTraining and DevelopmentRetirement Saving
PlanEmployee Assistance Program (EAP)
Keywords: BBA Aviation Plc., Newark , Customer Service Representative, Sales , Morristown, New Jersey
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