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Customer Service Representative

Company: International Foodsource
Location: Randolph
Posted on: August 5, 2022

Job Description:

Preferable local residents within 25 miles from Randolph, NJ Summary: The Customer Service Representative---s job necessitates prioritizing all activities related to supporting our customers--- order processing and fulfillment. The primary responsibility is the processing of customer orders and resolving issues throughout all stages of booking, planning, and delivery. Duties and Responsibilities Works independently in a multi-department office environment Answer and process incoming calls, e-mails, and correspondence in a professional and timely manner. Address customer needs and requests with a positive and can-do attitude. Enters orders into LOS with a focus on accuracy and compliance with internal procedures and requirements. --- Advise sales representatives & brokers of customer order fulfillment issues and recommended resolution. --- Interacts with proper internal departments to gather the necessary information to resolve issues Develops knowledge of product line, price, delivery time, and similar data as required Skills and Specifications Strong attention to detail and excellent multi-tasking abilities --- Very strong communication skills, with the ability to respond calmly and professionally to customers and vendors. --- Dependable team player and works well under pressure. Good problem-solving abilities and uses critical thinking skills to analyze and resolve problems in an efficient and productive manner. --- Proficient in Microsoft Word, Excel, Outlook, 10 Key entries. --- Prefer proficiency in Microsoft Access & EDI. Education and Qualifications 3 to 5 years of experience in customer service, sales, or related field Education: High School graduate, Associate Degree Combination of experience and education will be considered Physical Demands and work environment: Sitting at a computer for long periods of time Use of frequent fingers Clear vision Job Description Disclaimer: The above job description is meant to describe the general responsibilities associated with the position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested.

Keywords: International Foodsource, Newark , Customer Service Representative, Sales , Randolph, New Jersey

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