NewarkRecruiter
the smart solution for Newark jobs

Customer Support Specialist

Company: XPO Logistics
Location: Newark
Posted on: September 13, 2018

Job Description:

Pay starts at $17.93 per hour.Logistics done differently.At XPO Logistics, we know that our success depends on our ability to provide the highest level of support and solutions to our customers. As the Customer Support Specialist, you will work directly with customers in resolving disputes, and scheduling, quoting, and tracking shipments. If you're ready to build a career you can be proud of-to go bigger and better-we have the opportunity for you to grow with XPO. Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.What you'll do on a typical day:

  • Work directly with customers to track shipments, provide rate quotes, schedule pickup and delivery
  • Research and resolve billing issues; manage claims resolution, filing, and tracking; submit corrections and dispute resolution requests
  • Perform over, short, and damaged (OS&D) freight assessments
  • Scan shipment documents
  • Provide website support; provide operational assistance to include routing and planning
  • Receive Tier 2 escalation matters from CSRs and bring to resolution
  • Log sales support cases into salesforce.comWhat you need to succeed at XPO:At a minimum, you'll need:
    • High school diploma
    • 3 years of experience in a customer service role with proven skills in handling customer issues professionally and swiftly
    • Strong typing and 10-key skills
    • Proficiency with Microsoft Office Suite (Excel, Word, and Outlook) and salesforce.com It'd be great if you also have:
      • Associate degree in related field
      • Transportation experience
      • Excellent time management, organizational, and multitasking skills with great attention to detail
      • Strong written and verbal communication skills
      • Ability to work independently and in a team environmentBe part of something big.XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Or--al, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

        Keywords: XPO Logistics, Newark , Customer Support Specialist, Professions , Newark, New Jersey

        Click here to apply!

        Didn't find what you're looking for? Search again!


        I'm looking for
        in category
        within


Other Professions Jobs


Supplement Your Warehouse Income - Grocery Shopping
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Thornton
Posted on: 09/24/2018

CLASS A CDL TRUCK DRIVER - $1904/wk -Top Pay Certified Carrier
Description: bonus driver trucks trucking br br CLASS A CDL TRUCK DRIVER - 1904/wk -Top Pay Certified Carrier br br BASE PAY 0.57 per mile PLUS Band Pay br br br New Driver Transition Pay br br (more...)
Company: Barr-Nunn Transportation, Inc.
Location: Sicklerville
Posted on: 09/24/2018

Part-Time Shopper/Driver
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Glen Mills
Posted on: 09/24/2018


CDL-A Owner Operators
Description: Job Description: Owner Operator CDL-A Holders Needed Earn Up To 6000/week on Dedicated Runs hauling cars If you run your own truck or would like to become an owner operator, Hansen Adkins Auto Transport
Company: Hansen & Adkins Auto Transport
Location: Scranton
Posted on: 09/24/2018

Part-Time Shopper/Driver
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Voorhees
Posted on: 09/24/2018

Dedicated Class A CDL Truck Driver- Home Weekly!
Description: SWIFT DEDICATED REFRIGERATED OPPORTUNITY Out of Nashville, TN HOME WEEKLY Advantages of Swift Dedicated
Company: Swift Refrigeration
Location: Reading
Posted on: 09/24/2018

Local CDL A Truck Drivers - Home Daily!
Description: Reddy Raw Inc. We are currently hiring Local CDL
Company: Reddy Raw Inc
Location: Mount Vernon
Posted on: 09/24/2018

Intermodal CDL-A Owner Operator - Local Home Every Night [BSLM] - Bethlehem
Description: CDL-A Owner Operator Intermodal br At Hub Group Trucking, we know that miles and compensation are just part of the equation. Our
Company: Hub Group Trucking
Location: Bethlehem
Posted on: 09/24/2018

CDL-A OTR Company Truck Driver Jobs Up to $75K Annually
Description: Call 877 695-0404 or apply online belowJob Description:Ask us about our pay increase Founded in 1937 as a family-owned and operated transportation provider, Paschall Truck Lines has since grown from (more...)
Company: Paschall Truck Lines
Location: Allentown
Posted on: 09/24/2018

CDL-A Owner Operators Needed
Description: Come Work For Employer -We are 100 Owner Operators - There is NO Upfront Money Required No Credit Check for Lease to Own Program -Get your Paperwork in my Monday at Midnight you will be paid by that (more...)
Company: FTI
Location: Woodbury Heights
Posted on: 09/24/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Newark RSS job feeds