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Retail Food Production Manager

Company: Flying Food Group, Inc.
Location: Newark
Posted on: June 13, 2018

Job Description:

Enhance the growth and development of Flying Food Group's Retail business by providing the best possible customer service: Job Responsibilities: q Serve as the point person for customers, the EWR operations team and retail team regarding all retail service-related issues q Record daily issues on Customer Issue Log and distribute to EWR operations team via email and daily briefings (e.g. delivery, product quality, retail customer complaints, customer questions etc.). q Follow up with appropriate personnel regarding resolutions to customer issues. q Coordinate timely responses to customers and retail Team. Support EWR team: q Work closely with production team to help ensure that key events and/or projects are executed properly q Send out customer samples q Handle special orders q New product roll-out support on ingredients, process, label, implementation and store roll-out q Service Accounts on special needs/issues (i.e. shorts, promos, etc.) q Work with Product Development Manager to ensure that production has necessary product specification information. q Weekly scheduling of hourly employees q Trains new hires on process Label management: q Manage label database to ensure all labels are current and accurate. q Work with local Food Safety and Quality Manager to ensure label compliance & HACCP requirements Required Skills: q Energetic and enthusiastic q College degree q Customer service oriented q Must be able to work in a cold environment q Strong communication skills (oral and written) q Consistent follow-through needed q Ability to meet deadlines q Must be multi-tasking q Computer skills (proficient in MS Word, Excel & Access) q Culinary skills a plus JB.0.00.LN

Keywords: Flying Food Group, Inc., Newark, Retail Food Production Manager, Professions, Newark, New Jersey

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