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Bench Technician

Company: IDEX
Location: Randolph
Posted on: May 28, 2023

Job Description:

The successful candidate must possess technical and hands-on capabilities related to service and technical skills, including electrical assembly, wiring, and testing of pipeline inspection/cleaning equipment and robotic lining and reinstatement equipment. This role requires synergistic work with others in Service, Operations, and Sales/Customer Service to ensure optimal communication and customer satisfaction. The Bench Service Technician will develop comprehensive knowledge of various inspection products and field applications. The ideal candidate will have experience following electrical and mechanical drawings, diagnosing/troubleshooting electrical and mechanical issues, and demonstrate skills in soldering and using hand tools.Duties and Responsibilities:

  • Check-in, evaluate, and troubleshoot incoming equipment.
  • Diagnose repair/service issues with equipment to determine the most efficient/effective course of action.
  • Document recommendations and explain repairs required to the service manager for estimating.
  • Maintain a detailed service log of repair parts and service for invoicing and inventory management.
  • Apply knowledge and skills to perform technical repairs according to schedule and manufacturer's recommendations and requirements.
  • Finalize all repair documentation and order information to be provided to the service manager for the file as related to specific serial numbers and customer databases.
  • Maintain a safe, clean, and orderly workspace.
  • Limited travel to customer locations for repairs and to manufacturer training as needed.
  • Plan, organize, and execute specific service and support initiatives as required.Skills:
  • Comprehensive technical understanding of video inspection and robotic operations.
  • Proficient in reading, writing, and math aptitude related to service techniques required to perform duties.
  • Ability to communicate clearly by oral and written skills related to technical material.
  • Successfully communicate training and service needs to customers both in NJ for training and remote locations as needed.
  • Learn and apply practical field knowledge to the field sales team.
  • Assist the customer service and sales group with training and development to provide better service and support to customers in a professional environment.
  • Planning and organizing abilities to manage time according to repair and delivery schedules.
  • Physically able to stand for up to 8 hours per day with frequent bending and kneeling and the ability to occasionally lift and maneuver heavy equipment.
  • Extensive experience in reading technical drawings, soldering, and using diagnostic and hand tools.Join a different kind of company where our people, culture, and commitments are centered around providing trusted solutions that improve lives around the world.IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state, or local laws (Minorities/Females/Protected Veterans/Disabled).Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.You should be proficient in:
  • GD&T
  • Blueprint Reading
  • Quality Inspection Experience
  • Programming Machine Vision Systems
  • Quality Control Data AnalysisMachines & technologies you'll use:
    • Calipers and Micrometers
    • Vision System
    • Quality Control SoftwareSalary info:$22 - $27 / hr

Keywords: IDEX, Newark , Bench Technician, Professions , Randolph, New Jersey

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