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Instrument Repair Service Technician

Company: Ametek, Inc.
Location: Newark
Posted on: May 28, 2023

Job Description:

Ametek, Inc.

At AMETEK Process Instruments, we focus our experience on providing new, innovative products and services that help our customers achieve higher levels of productivity and quality. We do this by seeking out ways to overcome the limitations of current methods of process monitoring, control, and quality assurance. It is through this focus that we have created some of the most reliable and accurate technologies in the world. Maintaining uptime for these assets is crucial for our customers and is the primary focus of the Aftermarket team.The Instrument Repair Service Technician provides crucial remote support (phone, email, augmented reality) and repair services for our customers.Job Responsibilities:

  • In-house repair of customer equipment. This includes processes for RMA (Return Material authorizations) creation, cost estimating/quoting, customer consultation, diagnoses, and preparations for return shipment.
  • Strive to continuously improve KPIs (RMA turnaround, Promise Date Service Level, First Time Fix Rate) and overall customer satisfaction as measured in customer surveys.
  • Increase capacity for RMA workflows via process improvements and fixture development.
  • Provide remote support and training (phone, email, video) for customers and channel partners on AMETEK Process Instruments equipment.
  • Process spare parts orders
  • Occasional field service work as needed, typically with a field service specialist. This may involve overnight travel.
  • Additional duties as required commensurate with the position and skill level. Job Requirements:
    • Minimum High School education or equivalent.
    • AS Degree in electronics, equivalent military training, or prior work experience with a solid understanding of electronics.
    • Understanding of basic chemistry is a plus.
    • Must be capable of troubleshooting analog, digital, microprocessor electronics, and vacuum systems.
    • Must be familiar with the use of required test equipment including test rigs, calibration equipment, DVM, Oscilloscope, soldering iron and associated wiring/mechanical tools.
    • Must be capable of handling tools and material as heavy as 75 pounds.
    • Must be capable of performing job duties outdoors requiring exposure to weather conditions.
    • Must be available and capable of traveling by air, land and sea via commercial means.
    • Ability and willingness to learn how to service existing and newly-released AMETEK PI equipment.
      • Must be achievement-oriented and enjoy taking on challenges, even in adverse situations
      • Excellent time management and organizational skills
      • Must be a team player. This position will work closely with the AMETEK Process Instruments Field Service, Sales, and Operations team. Due to AMETEK's participation with third party health and safety organizations (covering safety, training, and drug & alcohol program administration), all service colleagues may be required to register with AMETEK's partnering organizations to facilitate servicing our customers.

Keywords: Ametek, Inc., Newark , Instrument Repair Service Technician, Professions , Newark, New Jersey

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