Systems Administrator/Analyst - Remote

Company: Achieve Test Prep
Location: Newark
Posted on: March 19, 2023

Job Description:

About Achieve

We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.

Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner helping students achieve their degree in less time, with less effort, and for less money utilizing an alternative path to earning college credit known as the credit-by-examination process. Essentially, Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the greatest impact is the nursing profession.

Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules.

About the role

The hands-on Systems Administrator/Analyst performs both day-to-day duties while also providing strategic guidance/recommendations regarding the company's use of technology. The day-to-day activities include such responsibilities as inventory maintenance of our growing tech stack, user management/security for each system, and providing technical support to users as needed. The Systems Administrator/Analyst also works strategically with company leadership and department managers to leverage existing software apps/systems and also researches/recommends new software apps/systems to meet evolving business needs. The range of technology management responsibilities offers a diverse range of day-to-day activities and problem-solving challenges.

Roles & Responsibilities

• Creates and maintains a comprehensive tech stack inventory and schematic diagram (i.e. systems, apps, and other cloud software).
• Understands the purpose of each IT system/app being used in the organization, and how they work together.
• Implements and follows best practices related to IT security and conducts internal security audits.
• Provides centralized user access management to all IT systems/apps, including adding new users with applicable permissions and removing separated users.
• Provides ongoing technical assistance to staff at all levels for various software issues.
• Implements short and long-term strategic projects for managing and maintaining systems and software.
• Ensures that all planned and in-place system architectures are aligned with organization goals.
• In coordination with organization leadership, end-users, and potential software vendors, conducts research on new technologies based on business needs. Plans for and implements new technologies.
• Assists with forecasting future IT needs of the organization.
• Maintains written IT related procedures.
• Create positive, proactive service relationships with a variety of internal stakeholders and software vendors.
• In addition to the above job responsibilities, other duties may be assigned. Desired Skills & Experience
  • A degree in computer science, information technology, or engineering field and a minimum of 5 years of related experience or 3 years' experience and a master's degree.
  • Experience with BI tools such as Power BI, Excel, and Looker/Data Studio.
    • Strong knowledge and experience with modern cloud-based software application architectures.
    • Proven experience developing and maintaining strategic system architecture plans.
    • Above-average analytical, conceptual, and troubleshooting abilities.
    • Experience conducting technology related research related to trends, standards, and products.
    • Proven experience identifying, analyzing, and resolving system problems.
    • Effective time management, organizational skills, and ability to meet established deadlines.
    • Must have strong interpersonal skills, maturity, and good judgment, and be capable of communicating with a diverse range of individuals.
    • Customer service mindset and skills to support internal 'customers'.
    • Strong project management skills.
    • Strong attention to detail and a willingness to go the extra mile.
    • Ability to thrive in a very fast paced demanding environment.
    • ENGLISH - (Fluent Only) Must comprehend and communicate both written and verbally in English
    • Familiarity and expertise in a variety of software programs. Experience with Salesforce a strong plus.

Keywords: Achieve Test Prep, Newark , Systems Administrator/Analyst - Remote, Professions , Newark, New Jersey