Manager, Operations
Company: Americold
Location: Newark
Posted on: January 26, 2023
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Job Description:
Overview
Americold provides temperature-controlled warehousing and
transportation to food producers, restaurants, schools and retail
outlets such as grocery stores. We're proud to provide an essential
link in the food industry supply chain and to help put food on
tables around the world.
Based in Atlanta, Georgia, Americold owns and operates
temperature-controlled warehouses around the world. We have over
16,000 associates and offer a wide variety of career opportunities
- from warehouse forklift operators and supervisors to accounting,
administration, business development, customer support,
engineering, transportation, and technology solutions
positions.
Responsibilities
Primary Responsibility: Responsible for supporting the direction,
coordination, and evaluation of product movement and customer
service. Carry out management responsibilities in accordance with
the organization's policies and applicable laws. Responsibilities
include training employees, planning, assigning, and directing
work, appraising performance, rewarding and disciplining employees,
addressing complaints, and resolving problems by performing the
duties through subordinate supervisors.Essential Functions:• Ensure
budgeted revenues, expenses, and targets are met. • Ensure sales
and business development initiatives are met.• Monitor, document
and improve the procedures and KPI's related to all aspects of
product handling and customer service.• Work with General Manager
to develop annual facility budgets.• Perform regular inspections of
work areas to ensure compliance with food safety and occupational
safety laws and guidelines are followed.• Set and achieve
housekeeping standards that are a model of orderliness and
cleanliness and meet standards and procedures for maintenance
related functions.• Model best safety practices in the industry to
ensure a safe and compliant workplace.• Set and meet claims targets
and ensure the security of the facility(s).• Build positive
relationships with customers.• Carry out management
responsibilities in accordance with the organization's policies and
applicable laws including interviewing, hiring, and training
employees; scheduling, planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees;
conducting staff meetings; addressing complaints and resolving
problems.• Submit various required and defined reports on a timely
basis.• Maintain operational procedures for verification of
incoming and outgoing shipments, handling, and disposition of
merchandise, and keeping of warehouse inventory. Meet quality
control standards for perishables.• Coordinates activities of
distribution warehouse with activities of sales, record control,
and purchasing departments to ensure availability of merchandise. •
Directs reclamation of damaged merchandise.• Assign projects within
scope of responsibility.• Recruit, hire, train, appraise, and coach
supervisor-level team members.• Ensure compliance with employment
laws.• Monitor progress towards department goals. Provide reports.•
Review orders or schedules to ascertain product data.• Ensure
compliance with all company policies, as well as all Federal, State
and Local OSHA regulations.• Prepare operational schedules and
coordinate activities. Establish priorities and sequences for
products.• Provide a safe work environment through personal
actions. Identify any safety concerns, as well as cost saving
opportunities. Conduct quarterly safety training.• Support the
Company Performance Management Program (PMP).• Inspect machines and
equipment. Review operating reports. Resolve operational /
maintenance issues.• Develop and/or revise standard operational and
working practices. Observe workers to ensure compliance.• Ensure
compliance with all transportation and safety regulations.• Manage
the site sanitation program.• Report on-the-job injuries and
accidents. Facilitate modified duty assignments.• Other duties as
requested.
Qualifications
Qualifications & Experience:• 5 years supervisory experience•
Associate's Degree (A.A.) preferredKnowledge, Skills and
Abilities:• Ability to manage supervisors and employees.• Ability
to work in fast-paced, deadline-oriented environment.• Ability to
communicate effectively with variety of individuals• Ability to
reason, negotiate, instruct, persuade, or speak with others;•
Ability to pay close attention to detail.• Strong interpersonal
skills and judgment in communicating with staff.• Willingness to
develop a mentoring relationship in order to contribute experience,
skills, and wisdom to subordinate employees for their development.
• Receptive to management development suggestions and willing to
seek additional knowledge to facilitate job growth.• Must have
strong relationship skills, be able to provide and model leadership
behaviors including the ability to defuse conflict. Relate to other
people beyond giving and receiving instructions: they must get
along with others without exhibiting behavioral extremes; perform
work activities requiring reasoning, negotiating, instructing,
persuading, or speaking with others; and respond appropriately to
criticism.• Excellent written and oral communication skills.•
Proven ability to juggle multiple tasks simultaneously.• Ability to
interpret HR regulations, safety rules, operating and maintenance
instructions, and procedures manuals.• Ability to solve complex
problems.• Must have very strong customer service orientation with
high sense of urgency in meeting objectives and deadlines.•
Proficient in Microsoft Office, including Word and Excel.•
Proficient with WMS and RF.Physical Requirements:• Requires the
ability to sit for long periods of time, with frequent
interruptions• Requires several hours per day of sitting, getting
up and down from chairs, and reaching, or bending• Requires manual
dexterity with normal hand and finger movements for typical office
work • Talking, hearing, and seeing are important elements of
completing assigned tasks• May require travel by automobile and
airplane up for business• May require a visit facility operations
in temperatures at or below freezing• May carry loads related to
travel and occasionally lifts, carries, positions, or moves objects
weighing up to 20 pounds• Requires the use of various electronic
tools • Requires the ability to relate to others beyond giving and
receiving instructions: must partner with colleagues without
exhibiting behavioral extremes• Requires the performance of work
activities including reasoning, negotiating, instructing,
persuading, or speaking with others; and respond appropriately to
constructive feedback from executive managementAmericold is an
Equal Opportunity/Affirmative Action Employer.EOE/AA M/F/D/V
DFW.
Keywords: Americold, Newark , Manager, Operations, Professions , Newark, New Jersey
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