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HELP DESK ANALYST II

Company: Fellowship Senior Living
Location: Basking Ridge
Posted on: September 21, 2022

Job Description:

Basking Ridge, NJ This is an excellent opportunity for a team player with excellent customer service skills. You will be responsible for all aspects of help desk support and system administration, including on-site and cloud-based server infrastructure, desktop, and laptop computers, switching systems, wireless networking, unified communications system, and other building technologies as required. This is an excellent opportunity for a team player with excellent customer service skills. You will be responsible for all aspects of help desk support and system administration, including on-site and cloud-based server infrastructure, desktop, and laptop computers, switching systems, wireless networking, unified communications system, and other building technologies as required. This position will provide IT support at Friends Village in Woodstown, NJ. Essential Functions: 1. Provide exceptional technical support services for operations and residents, utilizing converged networks. 2. Support Microsoft, Android and Apple operating environments. 3. Perform adds, moves, and changes to Microsoft 365 system. 4. Perform adds, moves, and changes to Cisco Unified Communications and Unity Connections. 5. Support AV needs for community by performing room setups and operational support where needed. 6. Supports all forms of hardware and applications in the organization. 7. Responsible for monitoring network infrastructure, server infrastructure and unified communications systems. 8. Work daily with residents requiring access to facility-provided wireless network and voice services. 9. Troubleshoot issues with residential and common area television systems with service provider. 10. Manage ticketing system for the resolution of employee and resident issues and perform resolution or escalation to third tier or service provider. Knowledge of WorksHub, preferred. 11. Respond to emergency events during the weekends and evenings, when required. 12. Work with Network Administrator to improve processes in the organization and perform all other duties as assigned. Requirements: * Experience working on a Helpdesk II/Service Desk supporting all aspects of small to medium sized business network technologies * Installing, updating, and troubleshooting Windows operating systems * Proficient with Office 365 * Cisco Meraki experience * MAC (moves, adds, changes) on CUCM/CUC, MAC on Active Directory * Office 365 MAC changes; Sharepoint admin exp, a plus * Understanding of user account security principles and best practices * May require flexible hours (weekends, evenings, and holidays). * Occasional travel (10-15% of work time) to Basking Ridge, NJ to assist with IT rollouts and special projects. We offer: * Competitive salary! * Medical, Dental, Vision, Prescription plans * 401K Retirement Plan with company match * Tuition Reimbursement, if qualified * Resident-funded Holiday bonus * Credit Union Membership * Recognition Programs, BBQ, and Holiday Party * Vacation and Paid Time Off, if eligible * And more!!! Fellowship Senior Living supports a work environment where diversity, integrity and excellence are embraced, family is valued and Fellowship Spirit is strengthened. As COVID-19 continues to impact the world, we have implemented processes and procedures to prevent the spread of COVID-19 within our Fellowship Senior Living community. We provide personal protective equipment (PPE) such as gloves, masks, gowns, and hand sanitizer to all team members; conduct daily temperature checks and provide socially distanced workspaces, as permitted. Because the health and safety of our team members and all those we care for is our top priority, our team members are vaccinated and have received their booster. We strongly believe that getting vaccinated and following CDC's recommendations offer the best protection. Future team members must be vaccinated. Pursuant to our COVID-19 mitigation protocols, team members must be fully vaccinated, upon commencing employment, subject to legally required exemptions . A booster shot, when eligible, is required for continued employment. EOE

Keywords: Fellowship Senior Living, Newark , HELP DESK ANALYST II, Professions , Basking Ridge, New Jersey

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