Salesforce Business Analyst
Company: Construction Specialties
Location: Newark
Posted on: June 22, 2022
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Job Description:
Description:
Construction Specialties, Inc.
Founded in 1948, Construction Specialties (CS) is a specialty
building products manufacturer. CS provides solutions to building
challenges that architects, designers, building owners, facility
managers, and contractors face every day. Since inventing the first
extruded louver, CS has become a global leader in all our product
categories. Our products are a part of some of the most iconic
buildings around the worldfrom the worlds tallest tower, Burj
Khalifa in Dubai, to the Oculus at the World Trade Center Transit
Hub in Manhattan. If you want to work in an inspiring atmosphere
and collaborate with customers and colleagues to solve challenges,
we're the right place for you. CS: Making Buildings Better
SCOPE OF POSITION:
The Salesforce Business Analyst is responsible for analyzing the
North America sales teams realignment requests, acting as liaison
to our CRM team on sales automation issues and requests, developing
distribution capability for promotional materials, designing and
maintaining sales reports, and evaluating, along with IT team,
third-party solutions for appropriate sales operations
functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions,
including but not necessarily limited to the following:
Manages on-boarding of sales team members; serves as point of
contact for all salespeople reporting system issues including
requests submitted via the IT ticketing system. Ensures
representatives are set up properly for quoting, etc.
Collaborates with our sales teams to ensure proper usage of our
CRM
Handles password reset requests, establishes permission requests,
etc.
Assists with documenting business requirements & specifications for
Salesforce applications
Participate, lead, and partner with IT on requirement gathering
sessions with cross functional teams to understand business
processes and key requirements for the CS Salesforce
Application
Participate and lead user acceptance testing and planning
Partner with the Salesforce IT team on new enhancements, break/fix
items and future state deliverables; streamlining and improving
business processes for key users.
Communicate with key stakeholders on status of projects
Analyze and review requirements and partner with IT to implement
solutions accordingly
Identify Salesforce process improvements and partner with key
stakeholders to optimize business processes.
Develops training content and performs salesforce new rep sales
training to support the CS Learning Center; and ongoing to current
users as changes are made in the sales tools
Uses internal reports and resources to help with representative
with commission inquiries
Ensures that all CRM users are entering data consistently to ensure
data quality, reduction in duplicate data creation, cleaning of
duplicate data, transparency and continuity.
Maintains project tracking reports sales reports - dashboards and
designs new reports as required
Provides sales forecasting project tracking pipeline and business
performance review; establishing high levels of quality, accuracy,
and consistency.
Establishes and maintains Top Opportunity project tracking reports
for all representatives and Specification Sales Managers (Top 20 in
Design Stage and Top 20 in Bid Track & Close Stages).
Maintains dashboards on both Basis of Design Specifications as well
as win rates (both in dollar value and % win vs lost projects).
Provide monthly update on KPIs (working with Sales Teams/Sales
Analytics)
Perform analysis activities for sales operations and support the
field sales organization with timely and accurate sales and
business processes and analysis.
Attends Sales training meetings (local, regional & national
meetings) as needed
Communicate regularly with key users to support them in their role
and provide information and training on new features and
functionality to increase and retain adoption. Provide
communication to end-users on deployment of fixes/changes to sales
platform.
Work closely with business users and reps to provide day to day
operational support. Troubleshoot user issues and assist in
maintaining the integrity of the data.
Supplies support to Oracle and Salesforce Integration
Creates and trains users on all SOPs related to Salesforce
Leads and manages customer MDM (Master Data Management)
Pulls data from ERP and Marketing Automations software for
reporting and communication purposes
Participates in the CS Global Salesforce Steering committee to
identify best usage/practices and process improvement for CRM
utilization; works directly with the sub-committees and works
closely with the salesforce team to submit all changes needed
through the IT ticketing system for the team
Helps to modernize Sales BI and Analytic capabilities
Assumes related responsibilities or other duties as required
Qualification:
KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or
Experience required)
4-year degree desirable
3 years of sales or operations experience
Knowledge of the construction process a plus
Deep knowledge of Salesforce platform & capabilities; Sales
Lighting experience a plus
Self-motivated, high energy
Solution driven
Positive attitude
Ability to work within a collaborative, team-oriented
environment
Organized, accurate, and comfortable collaborating with other
departments
Solid written and verbal communication skills
Proficient with MS Office Suite
Understanding of sales, marketing and other business processes
Knowledge of Marketo integration (Marketing Automation Software)
into Salesforce
Salesforce Administration Certification preferred
SUPERVISORY RESPONSIBILITIES:
Yes (Sales Support Assistant)
#MSNPD
Keywords: Construction Specialties, Newark , Salesforce Business Analyst, Professions , Newark, New Jersey
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