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Business Analyst

Company: PLM Fleet LLC dba PLM Trailer Leasing
Location: Newark
Posted on: June 20, 2022

Job Description:

PLM provides distinctive Fleet Management solutions that help save customers time and money by allowing them to focus resources on core activities. The Telematics Product Specialist will be responsible for developing the PLM ColdLink - offering, a critical telematics platform at the core of PLM's evolving goal to deliver a world-class and distinctive customer experience. The individual will be responsible for defining and executing foundational PLM ColdLink - commercial support via training and updates, and management reporting and operational processes such, coordination of product installs, The role will serve as the primary business interface with telematics partners and other relevant technology suppliers that are required for product enhancements, expansion of PLM knowledge and use of the solution, deal fulfillment and the delivery of a service levels that exceed customer expectations. The role will report into the Personalized Customer Solutions (PCS) Lead. Responsibilities:

  • Conduct training and education sessions with headquarters, sales teams and customers to build product expertise. Develop material side-by-side with counterparts in Maintenance and Asset Management.
  • Continually assess effectiveness of the existing Telematics tools and reporting. Recommend improvements for further upgrade that will enhance the customer experience and PLM productivity.
  • Drive and coordinate the sales strategies to expand customer use and penetration of this value- added solution. Fully support revenue and business unit goals to grow telematics sales for both customer-owned and PLM lease deals.
  • Optimize the use of third party reporting tools and web interfaces to improve internal productivity and customer operations.
  • Lead New Product Introduction efforts related to the PLM ColdLink - platform. Coordinate with Project Management Office, as required, to advance initiatives and commercialize as part of the PLM Fleet Solutions value proposition.
  • Provide Sourcing with unit specifications based on customer requirements to initiate ordering process for unit installations.
  • Support the delivery and installation of new units to ensure proper equipment is in place on or before the customer promise date. Continually assess and support process improvements to reduce cycle time and customer down-time.
  • Coordinate with Asset Management, Contracts, National Accounts, Branch Managers and other functions to update customer profiles for accurate billing.
  • Partner with Fleet Operations Management and Internal Consulting to develop and produce value-add customer reporting from telematics data. Determine required fields and other information.
  • Serve as business liaison with third party service providers and equipment manufacturers to build and introduce new functionality.
  • Analyze inventory of active units to monitor for obsolescence, non-reporting units and opportunities to improve customer value and overall experience.
  • Participate in defining next generation development of PLM telematics product offering; includes strategic planning, and new product introductions.
  • Develop branch processes & standard operating protocols for telematics related activities.
  • Proactively identify key deliverables and deployment plants to achieve SMART Goals established by business leadership.
  • Ensure the effective implementation, integration, and execution of PLM's strategic plan initiatives.
  • Facilitate productive relationships and partnerships, both internal and external, for the benefit of the organization. Core competencies: Technical Skills & Impact - Use analytical ability to find and interpret rich data sources; merge data sources; ensure consistency of datasets; Create visualization to aid in understanding data; build models using data; and present and communicate the data insights. Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Presentation Skills - Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Curiosity & Creative - Explore new tools and concepts to enhance PLM data analytics platforms and capabilities. Stay close to changes in the market and bring new options to leadership team to discuss required actions. At the same time, exhaust the technology that is available today to achieve commercial and operational goals. Requirements:
  • Bachelor's degree - Finance, Accounting, Business or Economics, Mathematics, or related
  • Experience in an equipment leasing or fleet management company, a plus
  • Experience with telematics - data mining and statistical analysis, a plus
  • Strong technical aptitude and ability to learn software quickly - software engineering, a plus
  • Ability to analyze data and derive and implement solutions to improve service experience.
  • Demonstrated strategic/critical thinking
  • Strong communications/presentation skills
  • Curiosity and tenacity to push efforts forward
  • Customer focus and service-oriented mindset
  • Commutable to the Fleet Solution Center in Newark, New Jersey PLM is an Equal Employment Opportunity Employer

Keywords: PLM Fleet LLC dba PLM Trailer Leasing, Newark , Business Analyst, Professions , Newark, New Jersey

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