After-Hours Customer Support Consultant (Travel Se
Company: TripArc
Location: Newark
Posted on: May 16, 2022
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Job Description:
Job DescriptionCompany Description
Founded in 2017, TripArc is a privately held software company that
powers the top Travel Agencies and Tour Operators in North America.
Our expansive and growing network of suppliers enables our clients
seamless real time access to a comprehensive range of travel
options and services globally with over $750 million worth of
transactions managed through our platform annually - all at the
industry's best rates for travelers and rates of return for travel
advisors and tour operators.Our industry leading platforms address
the current challenges the travel industry is facing because of the
pandemic and offers solutions in technology, purchasing, finance
and marketing. We deliver solutions to travel professionals in the
most effective way possible based on our deep experience with two
leading brands in the luxury travel space – Kensington Tours and
Travel Edge – we have real insight into the needs of tour operators
and travel agencies today.TripArc's goals are simple. To make our
distribution network of over 1400 travel entities and our network
of suppliers and agents more profitable, efficient and help them
create truly unique travel for their clients. The travel industry
was impacted by the pandemic, but as leaders in the industry, our
turnaround has been significant and is gaining momentum. With the
pent-up demand we are already seeing, we are here to help our
clients make the most of it. Job Description
As TripArc continues its rapid growth, we are currently hiring
talented Customer Support Consultants to join our new dynamic
Customer Support team. Be a part of an exciting new group of
after-hours team members who have exemplary customer service
skills, assist with our clients travel needs, have an eagle eye for
details, and love the challenge of trouble shooting files.This is
not your typical after-hours team. Our vision is to provide our
clients with consistent service regardless of the time of day. For
example, this could include starting the quote process for an
exciting 25th anniversary trip of a lifetime, facilitating seat
changes for an executive travelling to an important meeting, or
issuing urgent tickets for one of our Leisure Consultants.Our
stellar team has a, "Yes! I can do that for you!" attitude that
understands the need to follow policies and procedures but are
empowered and have the ability to problem solve finding the best
solution for our clients. Why work for us? We pride ourselves on
attracting and retaining top talent by offering challenge and
opportunity combined with an attractive compensation plan. Our
evolving environment fosters a spirit of innovation allowing our
employees to unleash their creativity and achieve a greater level
of productivity. While Travel Edge offers great perks, it's not
just the benefits that make our culture great. It's the way
management and teammates treat one another. Our willingness to
trust our employees is what breeds creativity, above-and-beyond
performance, and job satisfaction.Responsibilities
Additional Information
We thank all candidates for their interest however only those
selected for an interview will be contacted.
Keywords: TripArc, Newark , After-Hours Customer Support Consultant (Travel Se, Professions , Newark, New Jersey
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