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Application Support Analyst

Company: Infinity Consulting Solutions
Location: Newark
Posted on: May 15, 2022

Job Description:

Application Support Analyst

Contract to Hire

Hybrid - Newark, NJ

Role:

Provide application support for systems used by front and back office functions and client distribution teams across end-users, vendors, and technology teams, troubleshoot business issues, solving problems to diverse investment teams and product aligned business areas

Ownership and accountability for the operation, monitoring and integrity of the technology platform, including complex nightly data import processes from multiple external vendors

Triage and escalation support for members of the broader technology team including evenings and weekends on a rotation basis

Participation in the incident and problem management processes, being accountable for resolution, root cause analysis and technology/business reporting as well as communication

Experience

A hunger for continuous improvement, constantly looking for opportunities to improve upon the status quo and a desire to improve the support experience for our business and technology teams.

A tenacious sense of ownership and a desire to bring incidents to resolution quickly

A disciplined approach to problem management, working with development and service management teams to ensure technical incidents do not reoccur

Demonstrated experience with service management functions including tight adherence to change, incident and problem management practices

Experience with Unix/Linux

Experience with -MS SQL Server. -SQL database query and reporting experience.

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on -collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

Keywords: Infinity Consulting Solutions, Newark , Application Support Analyst, Professions , Newark, New Jersey

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