Retail Systems Analyst
Company: Hudson Group
Location: Morristown
Posted on: May 14, 2022
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Job Description:
Grow With Us!
Hudson is North America's leading travel retailer. For over 30
years, Hudson has met the needs and wants of travelers in more than
1,000 duty-free, duty-paid, and food & beverage stores. We could
not serve our customers, landlords, and partners in airports,
commuter terminals, hotels, and casinos without the continued
support of our greatest assets: our team members. We are dedicated
to hiring and training exceptional team members, who are committed
to serving the customer as the Traveler's Best Friend. We strive to
ensure we're fulfilling our team members' career potentials through
training, skills-development, and career pathways - as our team
members grow and succeed both personally and professionally, so
does Hudson.
This Store Systems Analyst position is for you, if you would
enjoy:
Responsible for support store platforms like Point of Sale (POS),
store payments, digital signage, store kiosks and digital
applications.
Leading phone, email, and SNOW ticket support for
application/software issues, troubleshooting, and installation
support of hardware and software
Handling and organizing internal testing and troubleshooting of bug
fixes, enhancements, and new program launches
Working a hybrid schedule out of our headquarters in East
Rutherford, NJ
Store Systems Analyst Key Accountabilities:
Understand the intricacies of a retail operation and business
model
Manage projects within a technical capacity while adhering to
lifecycle methodology
Cross functional collaboration - work with counterparts in IT in
regards to necessary systems integrations, infrastructure, and
network
Aids in identifying and evaluating new and leading store and
digital technology
Systems implementation - working closely with operations to assist
in implementing new technologies that will enhance the customer and
associate experience
Help with the L&D of new technology programs being released to
operations
Uses analytical skills to analyze problems and adjust system as
needed
Production support - act as a 3rd level support the NOC for all
system related issues
Technical resource to aid in the support of all Duty Paid and Duty
Free system enhancements
Basic understanding of creating and processing SQL query and
reading results
QA support both remotely and on-site at NASC - execute and document
functional, regression, integration, and performance test cases;
report and track issues found during the QA lifecycle through final
resolution
Store Systems Analyst Required Qualifications:
Possess the ability to effectively communicate with all levels of
the organization from a store associate up through C-level
management both verbally and written
Experience with mobile POS including wireless printers and credit
processing units as well as stationary registers
Must be highly organized and able to multi-task
3+ years' experience in retail technical pm role
Store Systems Analyst Physical Qualifications:
Physically and frequently work out of NASC
Require long days, overnight support on projects, and after-hour
and weekend support including holidays
Ability to travel to stores/locations on an as needed basis
Ability to lift up to 30lbs
Store Systems Analyst Preferred Qualifications:
Working knowledge of Flooid POS and/or TP.net
*For immediate consideration, please include your resume.
Some of our company-offered benefits for you and your family
include:
Health & Well Being: Medical/Dental/Vision Insurance
Paid Time Off
Various Personal and Parental Leave Programs
Universal Life Insurance
Retirement Programs & Matching Employee Contributions: 401K &
RRSP
20% off Hudson Employee Discount
Employee Recognition & Anniversary Programs
Training, Development, and Growth Opportunities
Tuition Assistance & Scholarship Programs
For additional information on our benefits, please visit:
https://www.hudsongroup.com/careers/our-perks.
Depending on the location of the position, applicants must be
currently authorized to work in the United States or Canada for any
employer.
Hudson is an Equal Opportunity Employer of all qualified
individuals. All employment decisions are made without regard to
age, race, color, religion, sex, sexual orientation, national
origin, disability, military leave or veteran status, genetic
information, or any other status protected by applicable federal,
state or local law. We are committed to creating an inclusive
workplace in which we value diversity and unique experiences,
backgrounds and identities.
All offers are contingent upon successful completion and passing of
background checks and/or employment verification results.
Note to staffing agencies: Please do not contact Hudson (including
the recruitment team or any hiring managers) regarding this
position with candidates. If assistance is needed in filling any
position for Hudson, a member of our recruiting team will reach out
directly. #AF123QA
Keywords: Hudson Group, Newark , Retail Systems Analyst, Professions , Morristown, New Jersey
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