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Bilingual Dispatcher

Company: Farmland Fresh Dairies, LLC.
Location: Newark
Posted on: January 17, 2022

Job Description:

POSITION SUMMARY

The purpose of this position is to field incoming calls from -drivers and helpers, customer service, and others to gather, record, and / or report delivery time information and delivery status on selected accounts. This position will also coordinate and oversee all dispatch operations for delivery. This candidates should preferably speak Spanish or French as a second language.

WORK SCHEDULE: 1pm-10pm, Must be able to work weekends, some overtime opportunities available.

BENEFITS
Competitive Salary, Medical, Dental, Vision, 401K, Life Insurance, Opportunities for professional growth!

SPECIFIC RESPONSIBILITIES
Scheduling route dispatch in a timely manner ensuring successful delivery.
Gathering and recording delivery time information from route drivers.
Communicating with customer service on route driver locations as requested.
Communicating with management and customer service regarding deliveries that will not be made within delivery windows.
Communicate effectively with mechanics on vehicle condition reports and needed truck repairs to ensure safety protocols
Communicating with management and seek timely resolution on truck breakdown situations.
Completing delivery logs daily and disbursement to management.
Collecting all assets issued to drivers upon their return including keys, hand held, tickets, etc.
Communicating with management on any driver/delivery issues that arise during the course of the day.
Tracking of empty case returns to the facility on a daily basis
Performing other duties as directed by management.

EXPERIENCE REQUIREMENTS

High School Diploma and 2-3 years in administrative, clerical or dispatching position.
Basic knowledge of computer programs and functions including Windows, Microsoft Office.
Strong organizational skills and ability to handle stressful situations effectively.
Written and verbal communication skills and professional manner dealing with customers and employees.
Working knowledge of NY, NJ and CT geography.
Working knowledge of DOT compliance with driver hours of service, vehicle inspections, Drug/ Alcohol testing procedures preferred.
Knowledge of Routing System Software, Tracking Systems, Cold Chain Software and In- Cabin Camera devices preferred but not required

Keywords: Farmland Fresh Dairies, LLC., Newark , Bilingual Dispatcher, Professions , Newark, New Jersey

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