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IT Service Desk Analyst with ITIL at Newark, NJ.

Company: SpikeIT Global Solutions, Inc.
Location: Newark
Posted on: January 15, 2022

Job Description:

Company DescriptionJob title: IT Service Desk Analyst with ITILLocation: Newark, NJDuration: Long term contractResponsibilities --- Proactively monitor client networks and equipment and take immediate action or escalate alerts as required.--- Field client phone calls, emails, and alerts and create tickets.--- Provide first & second level of support to clients to identify, diagnose, and resolve issues accordingly.--- Escalate / dispatch trouble tickets to appropriate channels to ensure tickets are closed in a timely fashion--- Communicate technical issues and solutions with clients in business terms.--- Ensure all tickets are updated with accurate and timely informationQualifications: --- Bachelor's Degree in Computer Science or related field.--- 3-5 years experience in a corporate IT service desk environment.--- Ability to work in fast paced environment and a strong desire to learn.--- Must have exceptional skills in Office 365--- Must be proficient working with Microsoft Windows, Office Suite, and Active Directory--- Must have basic networking (TCP/IP, DNS, routing, subnetting) knowledge--- Excellent communication skills, including the ability to interact effectively with executives, engineers, and peers.--- Promote and maintain a high standard of customer service at all times--- Team player required: must be able to interact with peers, management, and senior engineers in a constantly evolving environmentIf you are interested, please fill the below details and send along with your updated resume.--- Visa Status:--- Current Location :--- Contact Number:--- Are you open to face to face interview?:--- Are you ready for relocation, if non local?:--- Expected Rate $/Hr:--- Skype ID:--- Project Availability:--- Best time to reach:Regards,Hameed ShaikhSpikeIT Global Solutions, Inc.Phone : 732-743-8526Email: [email protected]comWeb : www.spikeitglobal.comAdditional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: SpikeIT Global Solutions, Inc., Newark , IT Service Desk Analyst with ITIL at Newark, NJ., Professions , Newark, New Jersey

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