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IT Service Desk Analyst with ITIL at Newark, NJ.

Company: SpikeIT Global Solutions
Location: Newark
Posted on: April 10, 2021

Job Description:

Job title IT Service Desk Analyst with ITIL Location Newark, NJ Duration Long term contract Responsibilities bull Proactively monitor client networks and equipment and take immediate action or escalate alerts as required. bull Field client phone calls, emails, and alerts and create tickets. bull Provide first second level of support to clients to identify, diagnose, and resolve issues accordingly. bull Escalate dispatch trouble tickets to appropriate channels to ensure tickets are closed in a timely fashion bull Communicate technical issues and solutions with clients in business terms. bull Ensure all tickets are updated with accurate and timely information Qualifications bull Bachelorrsquos Degree in Computer Science or related field. bull 3-5 years experience in a corporate IT service desk environment. bull Ability to work in fast paced environment and a strong desire to learn. bull Must have exceptional skills in Office 365 bull Must be proficient working with Microsoft Windows, Office Suite, and Active Directory bull Must have basic networking (TCPIP, DNS, routing, subnetting) knowledge bull Excellent communication skills, including the ability to interact effectively with executives, engineers, and peers. bull Promote and maintain a high standard of customer service at all times bull Team player required must be able to interact with peers, management, and senior engineers in a constantly evolving environment If you are interested, please fill the below details and send along with your updated resume. bull Visa Status bull Current Location bull Contact Number bull Expected Rate Hr bull Available to start bull Best time to reach Regards, Hameed Shaikh SpikeIT Global Solutions, Inc. Phone tel Email mailto Web www.spikeitglobal.com httpwww.spikeitglobal.com

Keywords: SpikeIT Global Solutions, Newark , IT Service Desk Analyst with ITIL at Newark, NJ., Professions , Newark, New Jersey

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