Company: Estes Forwarding Worldwide
Posted on: June 29, 2020
Founded in 2003, Richmond-based Estes Forwarding Worldwide (EFW) is
a domestic and international freight forwarder. At EFW, we are
always on. Our commitment to personal service has made us a leader
in logistic solutions across the globe. With offices across the
country, EFW offers a full range of domestic and international
solutions-including air, ocean, ground and international
transportation-that few competitors can match.
Responsibilities of the Dispatcher, Operations:
The Dispatcher, Operations will be responsible for coordinating
various logistical functions in the office and warehouse including
but not limited to, communicating with the drivers and customers on
a daily basis regarding deliveries and routes, dispatching
according to service requested and on-time delivery date.
Duties include but are not limited to:
- The dispatch coordinator will enter all data into the computer
systems, filling out all related paperwork, resolve any delivery
issues, returns and or driver/helper issues.
- Dispatcher will manage all communication with appropriate local
agent regarding the truck and driver/helper provided to
- Schedule the routes for efficiency and direct, train & coach
drivers/helpers for the growth and understanding of the EFW
- Planning, organizing and coordinating the time and the related
information with the drivers/helpers and the customers, for timely
- Handling any requests and complaints from customers.
- Answering phones for EFW cartage.
- Scanning documents and typing information into the computer
- Manage the consol's and rates for the carriers.
- Oversee compliance of the deliver apps use, handle calls, texts
from drivers/helpers. Time in and out reports on their arrival and
- Comply with company C-TPAT and TSA security
- Perform other duties as assigned.
Qualifications for the Dispatcher, Operations:
Minimum of a High School Diploma (or equivalent) and 0-2 years of
experience. However, a combination of experience and/or education
will be taken into consideration.
Ability to read and interpret general business documents. Ability
to write routine reports and general business correspondence.
Ability to work with peers and communicate basic concepts.
Ability to solve practical problems through standardized solutions
that require limited judgment. Ability to follow prescribed and
detailed procedures to solve routine problems.
Thorough knowledge of WorldTrak.
Must have proficient working knowledge of Dispatch Track.
Must have some basic knowledge of the DOT and HOS rules and
Must be able to use a computer with the thorough knowledge of
Microsoft Windows, Microsoft Word, Microsoft Excel, email and the
Must be punctual to work and be able to handle stress and meet all
deadlines in a timely manner with accuracy.
Must be dependable and be able to work independently in a
fast-paced environment, under pressure, still with accuracy.
Must be able to provide excellent customer service.
Must be eligible to work in the United States.
At this time, EFW will not sponsor a new applicant for employment
authorization for this position.EFW prides itself on the quality of
its employees and as such, candidates who receive a job offer will
be required to successfully pass a drug screen and a background
EFW offers an opportunity to grow and develop your career in an
environment that provides a fulfilling workplace for employees,
creates an environment for continuous learning, and embraces the
ideas and diversity of others. All qualified applicants will
receive consideration for employment without regard to sex,
pregnancy, race, ethnicity, color, creed, religion, national
origin, age, disability status, protected veteran status, marital
status, sexual orientation, gender identity or expression, or any
other legally protected status
EFW is an Equal Opportunity Employer,
Keywords: Estes Forwarding Worldwide, Newark , Dispatcher, Operations, Professions , Newark, New Jersey
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