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Customer Success Specialist

Company: Restaurant Technologies
Location: Newark
Posted on: October 13, 2019

Job Description:

As a Customer Success Specialist (CSS), you will be responsible for selling new products to our current customer base, renewing contracts, conducting surveys, coordinating installations /rollouts and completing new and ongoing site level training for all customers within a given territory. The CSS will be responsible for setting customer experience expectations and maintaining strong customer relationships.
Key Responsibilities

  • Sell new products to the current customers in your designated territory. You will also conduct business renewal meetings in order to secure new contracts with our customers.
  • Conducts on-site pre and post installation surveys as well as ongoing scheduled visits and customer surveys
  • Conducts training of current customers within a territory in the operation and use of the automated oil system
  • Identifies and communicates customer problems and opportunities to the appropriate internal personnel including working with our Depots
  • Actively solicits and leverages customer referrals to locate new prospects for the sales team
  • Leverages strong project management skill set to ensure smooth roll-out for customer installs and adherence to testing protocol to facilitate the conversion of tests to roll outs.
    Position Requirements
    • Bachelor's degree and three or more years of outside sales experience and/or training; or equivalent combination of education and experience
    • Ability to drive within designated territory on a daily basis, with occasional overnight travel required
    • Proven ability to propose & negotiate new product penetration opportunities within existing customer business
    • Solid organizational skills including attention to detail and multi-tasking skills
    • Excellent client-facing and internal communication skills
    • Highly Proficient in Microsoft Office applications with familiarity with online technologies (Oracle CRM a bonus)

Keywords: Restaurant Technologies, Newark , Customer Success Specialist, Other , Newark, New Jersey

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