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Lead UX Researcher / Service Designer

Company: Aquent
Location: Newark
Posted on: July 14, 2019

Job Description:


Newark, NJ 07102

Job Terms:



$70-75/hr W2 + benefits

Start date:


Posted By:

Chelsea Caudill



Job Description:

AQUENT is seeking a Lead UX Researcher / Service Designer for a leading, fortune 500 financial services client. As Lead UX Researcher / Service Designer you'll work in a multidisciplinary team to deliver word-class, human-centered products and services. The ideal Researcher / Designer will have a mix of agency and corporate environment experience. This is a Senior role looking for at least 8 years in service design, user research, or UX design.

This role is focused on user research, usability testing and information architecture. This company is transitioning away from being just a "transactionally " focused organization & shifting towards how to become more integrated in their customers lives by offering different products, services, information & even education to their customers. The UX Researcher / Service Designer will help identify opportunities for improvement & enhance both internal design systems and customer experiences.

***This role is a contract to potential hire opportunity and requires being onsite with our client 40 hours a week in Newark, NJ.*** For quick apply, send your portfolio directly to

Service Designer Required skills:

  • A portfolio that shows case studies of executed service design work

  • 8+ years in a service design, research or equivalent experience design role

  • Combination of agency and corporate environment


  • Solid understanding of Information Architecture, taxonomy, language and content matrixes

  • Experience running design workshops and planning sessions with multiple business units

  • Mature and seasoned experience with the following:
  • Experience / Journey Mapping
  • Research

  • Card Sorting

  • Focus Group

  • Anthropology & Ethnography

  • User Testing

  • Experience Strategy

  • Wireframing

  • Sketching

  • Prototyping

  • Sitemapping

  • Workshop Facilitation

  • UserFlows

  • Demonstrable experience of how to interpret qualitative and quantitate research

  • Demonstrable experience of preplanning user testing best practices and approaches

    Service Designer day to day:

    • Analyze failure within experiences and identify root causes for that failure

    • Diplomatically advocate for best CX practices.

    • Identify opportunities for cost reduction and improvement within an existing service

    • Understand customer needs and identify where separate interactions should come together as one that meets that need

    • Arrange these separate interactions into rational customer journeys and experience maps within that service

    • Look for commonalities in activities across experiences where product opportunities could be realized

    • Understand the core Human Centered Design framework of an experience and recommend targeted improvements to that framework that accommodates new and improved process refinements

    • Ability to create and test interactive prototypes in accordance with task, scenario and journey

    • Identify and design new cross-functional design patterns and standards

    • Collaborating on designs with developers

    • Put forward new cases for designs improvements with product managers

    • Communicate with detailed research and industry backed decisions representing all experience touch- points

      Client Description:Why do talent like working here?

      • Culture of great collaborators who will pitch in, no egos.
      • Plenty of opportunities for advancement & growth

      • Challenging work combined with great work-life balance

      • Beautiful office

      • 91% of employees approve of the CEO

Keywords: Aquent, Newark , Lead UX Researcher / Service Designer, Other , Newark, New Jersey

Click here to apply!

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