Intake Coordinator

Company: Interborough Developmental And Consultation Center
Location: Brooklyn
Posted on: May 8, 2025

Job Description:

*Job Title:* Intake Coordinator*Department:* Behavioral Health Services*Location:* Canarsie Clinic*Reports To:* Clinical Director or Program Manager*Position Type:* Full-Time*Position Summary:*The Intake Coordinator plays a critical role in ensuring smooth and timely access to behavioral health services by managing the intake process for new clients. This position involves collecting demographic and insurance information, conducting preliminary screenings, verifying eligibility, scheduling assessments, and coordinating care with clinical staff. The Intake Coordinator is the first point of contact for clients and must demonstrate exceptional interpersonal, organizational, and communication skills, along with a compassionate and culturally sensitive approach.*Key Responsibilities:** Serve as the initial point of contact for individuals seeking mental health services via phone, email, or in person.* Conduct intake interviews to gather essential client information, including demographic data, presenting concerns, insurance coverage, and mental health history.* Verify insurance eligibility and benefits; obtain pre-authorizations when required.* Accurately enter client data into the Electronic Health Record (EHR) system.* Schedule intake assessments and coordinate with clinicians and case managers for follow-up services.* Maintain confidentiality and comply with HIPAA and agency privacy standards.* Collaborate with clinical and administrative teams to ensure continuity of care and timely service delivery.* Provide clients with information about services, community resources, and next steps.* Track intake metrics and prepare reports as needed.* Support crisis response by directing clients to appropriate services or urgent care when needed.*Qualifications:** Associates or Bachelors degree in Psychology, Social Work, Human Services, or related field (required); equivalent work experience may be considered.* At least 1 year of experience in a mental health, medical, or social services setting, preferably in intake, case coordination, or front-desk roles.* Knowledge of behavioral health services and systems of care.* Familiarity with EHR systems; experience with [Insert system, e.g., CareLogic] is a plus.* Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.* Excellent interpersonal and communication skills; bilingual preferred but not required.* Compassionate, non-judgmental attitude and cultural competency in working with diverse populations.*Working Conditions:** On-site* May require flexible hours, including evenings or weekends, based on program needs.*SALARY: $55,000 - $58,240 *_*(Based on experience )*_*BENEFITS WE OFFER: ** Medical including Dental and Vision* Cafeteria Plans: FSA, Dependent child care plan, qualified transportation plan* Up to 3% 401k Profit Sharing plan automatic contribution for eligible employees* 401k Additional 4% match of your contribution from your salary* Employee Assistant Program Services (EAP)* Community Mental Health Loan Repayment Program for qualifying candidate* Paid time off (PTO)* Referral Bonus for qualifying positionsInterborough is an EEO employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regards to race, color, religion, sex, national origin, disability status, genetics, protected veterans status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and/or local law and encourage women, veterans and other minorities to apply.Interborough Developmental and Consultation Center is committee to Diversity, Equity, and Inclusion. DEI) in the workplace. We believe that DEI is unite to every community.#IDCCCEJob Type: Full-timePay: $55,000.00 - $58,240.00 per yearBenefits:* 401(k)* 401(k) matching* Bereavement leave* Dental insurance* Employee assistance program* Flexible spending account* Health insurance* Paid time off* Parental leave* Vision insurance* Wellness programMedical Specialty:* PsychiatrySchedule:* 8 hour shift* Monday to Friday* Weekends as neededLanguage:* Bilingual (Preferred)Ability to Commute:* Brooklyn, NY 11236 (Required)Work Location: In personby Jobble

Keywords: Interborough Developmental And Consultation Center, Newark , Intake Coordinator, Other , Brooklyn, New Jersey