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Support Lead Remote Storyteller

Company: VirtualVocations
Location: Newark
Posted on: September 4, 2024

Job Description:

A company is looking for a Support Lead - Storyteller.



Key Responsibilities:

Manage the support function and team to deliver high-quality live event support services for major clients
Ensure smooth execution of support services, communicate with clients, and monitor the platform
Liaise cross-functionally to drive improvements, handle escalations, and understand client requirements


Required Qualifications:

Experience leading a support team to provide top-notch service
Comfort with learning new software and technical processes
Ability to manage team members effectively
Adaptability to feedback and changing priorities
Proficiency in collaborative tools like JIRA, Confluence, and Airtable

Keywords: VirtualVocations, Newark , Support Lead Remote Storyteller, Other , Newark, New Jersey

Click here to apply!

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