Part Time Customer Assistance Representative- Morris County

Company: Enterprise Holdings
Location: Ledgewood
Posted on: May 22, 2023

Job Description:

Overview: The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time. This is a part time position working 25 hours per week Compensation for this role is $16.50 / hour and is located at 1972 NJ-57, Hackettstown, NJ 07840 Responsibilities:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans Qualifications:
  • Must be at least 18 years old
  • Must have at least 2 years of customer service experience OR 2 years of college experience
    The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.

    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Aside from religious observations, must be available to work 25 hours per week including weekends
    • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date. New Jersey DMV Requirements:First-time drivers or under 21 years old:If you are a first-time driver or under age 21, you must complete the mandatory (GDL) program requirements. New Jerseys GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.

Keywords: Enterprise Holdings, Newark , Part Time Customer Assistance Representative- Morris County, Other , Ledgewood, New Jersey