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Patient Care Coordinator (FT) - UPA-DCMC Neurosurgery - Newark, NJ

Company: Robert Wood Johnson University Hospital New Brunsw
Location: Newark
Posted on: March 19, 2023

Job Description:

The primary purpose of the Patient Care Coordinator position is to serve as a core member of the Department of Neurosurgery team, utilizing specialized knowledge, skills and competencies in patient management and care coordination. He/she is an asset to the patient and Faculty/ Department, guiding the many different steps in surgical patient care.

Essential Duties & Responsibilities:
1. Must possess exceptional customer service and patient centered care.
3. Answers the telephone with a pleasant demeanor, always identifying self, and location.
4. Schedules patients for initial, follow-up and post-operative office visits. Regularly communicates with clinical staff regarding patient health issues and complications.
5. Coordinates patients' surgeries and associated testing (diagnostic and follow-up imaging, PA Ts, etc)
6. Work in coordination with Department Administration and financial team to maximize reimbursement.
7. Mailing referral letters and following up with referring physicians; aids in Department marketing as required.
8. Liaison between patients, physicians and mid-level providers.
9. Functions as team member handling both routine and complex, issues and problems. Counsels patients with regards to more complex inquires, payment arrangements, third party practices, etc. Refer patients to financial counseling department and back end resources as appropriate.
l l. Provides administrative support to physicians and mid-level practitioners as required.
12. Aids in departmental promotion and growth.
13. Prepares and maintains patient charts, complying in all Depa1tment, University, State and Federal policies.
14. Monitors accuracy of records and assists in auditing of it, as required. Assures that information provided by patients and coworkers are as accurate and current as possible. Especially cognizant of medical compliance of patients and appropriately documents post-operative non-compliance.
15. Opens and closes physician schedules and reviews bump reports.
16. Clearly communicates work related problems and issues to team leaders/Department Administrator.
17. Treats patients in a ca1ing and professional manner that fosters a positive image and instills confidence in the cate received.
18. Uses professional communication skills effectively with all members of the clinical staff and external customers.
19. Maintains effective working relationship with co-workers, demonstrating teamwork.
20. Communicates a professional image and attitude through appropriate non-verbal behavior and proper attire (professional dress)
21. Cooperates with supervisors and leadership in working toward specific goals and meeting workload requirements.

22. Understands and adheres to Rutgers compliance standards as they appear in Rutgers Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
23. Performs other related duties as assigned.

Job Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Bachelor's degree with medical terminology and experience working in a healthcare environment.

Two (2) years related experience including surgical scheduling and scheduling in associated testing.

Must have exceptional medical and insurance knowledge (referrals, pre-certification, authorization, individual physician insurance participation levels, global periods etc.)

Must be proficient in computer applications and web based programs, such as MS Office products and MS Outlook.

Must be detailed oriented, have excellent organization skills and hold self accountable to high standards of professional excellence.

Must have excellent interpersonal/human relations skills, time management skills, prioritizing, and excel lent verbal and written communication skills.

Equivalent education, experience, and/or training may be substitute for the degree requirements.

Typical Working Conditions:

Busy, fast-paced office environment.

The office can be loud and with lots of activity. The role is based in Newark, NJ. It may require some travel to Livingston, NJ location as needed.


Monday-Friday 8:00am-5:00pm

Hours may vary based on business needs*

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

*RWJBarnabas Health is committed to our communities and the members we serve. RWJBH understands that in order to create strong, healthy, and sustainable communities, we have to re-engineer and transform current systems. Providing educational support and resources contributes to our overall social impact mission and community investment efforts.

Equal Opportunity Employer

Additional Information:

RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey, with a service area covering five million people. The system includes eleven acute care hospitals Clara Maass Medical Center in Belleville, Community Medical Center in Toms River, Jersey City Medical Center in Jersey City, Monmouth Medical Center in Long Branch, Monmouth Medical Center Southern Campus in Lakewood, Newark Beth Israel Medical Center in Newark, RWJUH- New Brunswick, RWJUH- Somerset in Somerville, RWJUH- Hamilton, RWJUH- Rahway and Cooperman Barnabas Medical Center in Livingston; three acute care children s hospitals and a leading pediatric rehabilitation hospital (Children s Specialized Hospital), a freestanding 100-bed behavioral health center, trauma centers, a satellite emergency department, ambulatory care centers, geriatric centers, the state s largest behavioral health network, comprehensive home care and hospice programs, fitness and wellness centers, retail pharmacy services, a medical group, multi-site imaging centers and an accountable care organization.

RWJBarnabas Health Medical Group is a multispecialty group practice comprised of highly trained and experienced world class primary and specialty care physicians. RWJBarnabas Health Medical Group physicians provide compassionate and innovative cutting-edge care for people at every stage of life at easily accessible facilities conveniently located throughout New Jersey. Backed by the vast continuum of resources of RWJBarnabas Health, the largest not-for-profit integrated health care delivery system in New Jersey and one of the largest in the nation, our dedicated physicians and expertly trained supporting staff continuously strive for clinical excellence.

We offer a great work environment, competitive rates and excellent benefits, including:

  • Medical/Dental/Vision plans
  • 401 (k)
  • PTO
  • Short & Long Term Disability
  • Basic Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts

    RWJBarnabas Health is an Equal Opportunity Employer

Keywords: Robert Wood Johnson University Hospital New Brunsw, Newark , Patient Care Coordinator (FT) - UPA-DCMC Neurosurgery - Newark, NJ, Other , Newark, New Jersey

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