NewarkRecruiter Since 2001
the smart solution for Newark jobs

Senior Customer Support Administrator

Company: All Lines Technology
Location: Newark
Posted on: March 18, 2023

Job Description:

All Lines Technology has an open opportunity for a Customer Support Administrator. The team supports Bluestone, a new enterprise-level initiative to modernize DEA's IT systems and networks, enhancing security, usability, and accessibility to more effectively and efficiently support mission requirements. Bluestone will deliver an enterprise-level capability consisting of an integrated organization, innovation, business analysis, development, operations, engineering services, solution architecting, software/ hardware release management & maintenance services, new cloud-based solutions, and next generation network options.
Duties and Responsibilities

  • Provide outstanding support to DEA users.
  • Deliver desk-side support to users.
  • Support regularly scheduled backups, network storage allocation, and preventative maintenance.
  • Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation.
  • Install software patches, updates, and upgrades.
  • Maintain operability of the UPS.
  • Troubleshoot and resolve communications equipment problems, network hardware and software problems.
  • Monitor network traffic and optimize network performance.
  • Maintain remote user assistance capabilities, internet connectivity for standalone workstations and provide technical assistance to relocations and moves.
  • Create, update, and track service call requests.
  • Share knowledge with more junior team members.
  • Report team and individual performance to SLAs and KPIs.Position Requirements
    • Bachelor's degree in Computer Science, Information Systems, Engineering, or Business. Significant equivalent experience or training may be substituted in lieu of degree.
    • Must possess an active Secret Clearance.
    • Ability to work in a team environment.Powered by JazzHR

Keywords: All Lines Technology, Newark , Senior Customer Support Administrator, Other , Newark, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Newark RSS job feeds