Senior Customer Support Administrator

Company: All Lines Technology
Location: Newark
Posted on: March 18, 2023

Job Description:

All Lines Technology has an open opportunity for a Customer Support Administrator. The team supports Bluestone, a new enterprise-level initiative to modernize DEA's IT systems and networks, enhancing security, usability, and accessibility to more effectively and efficiently support mission requirements. Bluestone will deliver an enterprise-level capability consisting of an integrated organization, innovation, business analysis, development, operations, engineering services, solution architecting, software/ hardware release management & maintenance services, new cloud-based solutions, and next generation network options.
Duties and Responsibilities

• Provide outstanding support to DEA users.
• Deliver desk-side support to users.
• Support regularly scheduled backups, network storage allocation, and preventative maintenance.
• Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation.
• Install software patches, updates, and upgrades.
• Maintain operability of the UPS.
• Troubleshoot and resolve communications equipment problems, network hardware and software problems.
• Monitor network traffic and optimize network performance.
• Maintain remote user assistance capabilities, internet connectivity for standalone workstations and provide technical assistance to relocations and moves.
• Create, update, and track service call requests.
• Share knowledge with more junior team members.
• Report team and individual performance to SLAs and KPIs.Position Requirements
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or Business. Significant equivalent experience or training may be substituted in lieu of degree.
  • Must possess an active Secret Clearance.
  • Ability to work in a team environment.Powered by JazzHR

Keywords: All Lines Technology, Newark , Senior Customer Support Administrator, Other , Newark, New Jersey