customer service representative

Company: Careerbuilder-US
Location: Newark
Posted on: March 16, 2023

Job Description:

About Us
Our Customer Service Representatives are responsible for answering the phones in a timely manner, being a skilled problem solver, have the ability to work well with others along with meeting set quality standards. Be courteous and professional while providing information to callers. Plus additional projects and assistance with mailing projects as needed.

What Success Looks Like
In 3 month
Knowledge and understanding of all systems used in Client Services.
Listen to incoming calls
Perform outbound calls / training
Perform outbound communication through email / training
Handle incoming calls with guidance

What You'll Be Doing
Assuring the accurate and timely handling of client and member calls with total follow through
Providing excellent customer service
Answering client and provider questions including, but not limited to claims payment, status and coverage information
Interpreting client health plan protocol
Backup to the claims processing area by assisting with reports and workflow queues as assigned
Check tracer documentation
Maintaining accurate and complete call documentation
Maintaining high level of professionalism
Returning incoming calls
Other duties as assigned

What'll You Get
The chance to work on a tight-knit team, that is supportive of one another
A flexible, remote friendly company with personality and heart
Employee driven programs and initiatives for personal and professional development
The Salary Range for this job is $31 - $33/hour, depending on your experience level and language skills

Keywords: Careerbuilder-US, Newark , customer service representative, Other , Newark, New Jersey