Staff Implementation Specialist

Company: 21st Century Software Technologies, Inc.
Location: Morristown
Posted on: March 16, 2023

Job Description:

About 21st Century Software

21st Century Software is the leader in software solutions for the zSystems. The IBM zSystems mainframe platform has outlasted many other technologies and is an integral part of most Fortune 500 companies' technology. If you have used an automated teller machine (ATM) you have used a mainframe. Mainframe computers play a central role in industries including banking, finance, healthcare, federal, state, and local governments, and other private enterprises.

We offer the opportunity to get involved at an expanding, innovative and international company with a worldwide presence.



About you

The ideal candidate will have a technical and tactical understanding of customer relationships with prior experience handling established clients. You have solid technical knowledge, good communication and writing skills, and thrive with working independently. Ultimately, the Staff Implementation Specialist is responsible to ensure the right solution and support for our customers.



Responsibilities

Collaborate and guide customers through established best-practices to implement software.
Understand customer requirements and translate to software customization and migration plans.
Perform hands-on product customization and migration tasks via remote login, or at customer site.
Provide technical leadership and transfer technical skills and knowledge to client as needed.
Participate in remote meetings with clients to effectively communicate project status.
Establish and manage client and project expectations throughout every engagement.
Perform risk management to minimize possible project impacts.
Ability to work independently as well as in a remote team environment.
Prioritize and work on multiple projects concurrently, regardless of timeline variations.
Demonstrate excellent written/documentation skills - technical and non-technical.
Serve as technical focal point for problem determination, analysis, identification, testing, and resolution.
Report and appropriately escalate issues and concerns to management as needed.
Manage the relationship with clients/partners and all stakeholders.
Collaborate with Customer and / or IBM Project Managers to ensure all required milestones are met.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.



Qualifications and Education Requirements:

Bachelor's Degree or equivalent experience
Minimum 5-years hands-on z/OS Systems Programming experience supporting large-scale z/OS environments required.
Comprehensive understanding of z/OS subsystems required (JES2, TSO. ISPF, etc.)
Comprehensive understanding of Storage (DASD and Tape) hardware and software technologies required.
Comprehensive understanding of SMS, HSM, DFP, DSS, and ISMF required.
Comprehensive understanding of JCL and IBM utilities (IDCAMS, IEBCOPY, IEBGENER, etc.) required.
Understanding of SMP/E and demonstrated experience in z/OS software product installation and customization required.
Strong problem determination and resolution skills.
Strong working knowledge of Microsoft Office Suite.
Excellent written and verbal communication skills.



Preferred Skills

Pre-sales experience (presentations, demos, conference speaker).
Experience with Job Schedulers (TWS, CA-7, etc.).
Experience with z/OSMF.

Keywords: 21st Century Software Technologies, Inc., Newark , Staff Implementation Specialist, Other , Morristown, New Jersey