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Patient Representative - Part Time

Company: University Hospital, Newark NJ
Location: Newark
Posted on: March 16, 2023

Job Description:

The primary purpose of the Patient Representative position is to promote patient satisfaction with University Hospital services through information and effective communication between patients, family members/significant others and staff. Acts as a liaison between patients and family members/significant others to ensure optimum satisfaction with services. Proactively works to prevent complaints and grievances by serving as a consultant to other departments/areas and advising of the most effective ways to promote patient satisfaction and address and/or resolve patient dissatisfaction.

Bachelor's Degree, preferably in the behavioral or social sciences, plus a minimum of two (2) years of experience in a customer service or healthcare-related field with direct patient contact. Ability to communicate effectively both verbally and in writing. Must have excellent customer service skills including the ability to de-escalate issues. Experience should include triaging and addressing patient/family/customer concerns in a timely and efficient manner. Equivalent experience, education and/or training may be substituted for the education requirements.Credential Required: Bachelor's DegreePrimary Source Verification: University Hospital's designated Background Check CompanyPHYSICAL DEMANDS: Patient Representatives stand and walk for long periods of times (over 2/3 of the time), they sit and talk or hear family members and document patient feedback into a database, where they use hands and fingers, handle, or feel 2/3 of the time. Reach with hands and arms, when answering phones, typing, writing up concerns 2/3 of the time. Close, color and peripheral vision are required.WORK ENVIRONMENT: Moderate noise (examples: business office with computers and printers, normal to high traffic). Patients, family members, staff members and co-workers, come to the office at times crying, yelling.University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit

Keywords: University Hospital, Newark NJ, Newark , Patient Representative - Part Time, Other , Newark, New Jersey

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