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Restaurant SERVER - Newark Liberty Nat'l Airport

Company: Master Concessionair Llc
Location: Newark
Posted on: January 26, 2023

Job Description:

Job Description$7.10/hr.+TIPSPosition Summary: To serve guests food and beverages following the Brands core Steps of Service. Works in assigned restaurant location as determined by management.Responsibilities:

  • Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
  • Greets guests warmly with a smile, making eye contact; checks for table setting completeness
  • Answers all guest questions or finds appropriate answers for guests
  • Communicates all daily food and drink specials to guests; Takes accurate food and beverage orders
  • Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item
  • Ability to accurately enter all orders into the point-of-sale system
  • Ensures guest satisfaction
  • Offers up-selling opportunities to all guests
  • Verifies ages of guests ordering alcoholic beverages; responsibly serve alcohol
  • Prepares hot and cold drinks and mixed non-alcoholic drinks as needed
  • Demonstrates appropriate wine service techniques when presenting tableside wine service
  • Anticipates your guest's needs, including refilling drinks and replenishing flatware
  • Assists other servers as needed; is aware of and alerts other crewmembers of customers needs
  • Runs food as needed on an ongoing basis
  • Determines when guests have completed their meals and remove dirty dishes, flatware, and napkins
  • Prepares and presents itemized bills to guests; receives and processes payment by cash, credit card, or airline voucher
  • Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TVs, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
  • Assists kitchen staff as needed
  • Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
  • Clean and preset tables for the next customers
  • Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc.
  • Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
  • Sweeps and mops as needed
  • Performs other duties and side-work as assignedQualificationsDemonstrated pleasant attitude and energy to ensure great customer service
    • Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
    • Basic serving skills ability
    • Must have a working knowledge of the restaurant floor plan
    • Demonstrated ability to learn food and beverage knowledge and participate in training as required
    • Ability to successfully pass all service, menu, and alcoholic drink testing for the assigned concept at standards assigned by management within 2 weeks of completion of training
    • Ability to work under pressure and multi-task in a fast-paced environment
    • Ability to accurately count money and make change
    • Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns
    • Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
    • Ability to maintain a safe and clean restaurant for customers
    • Ability to walk and stand for long durations
    • Ability to do moderate to heavy lifting (25 lbs. or less)
    • Knowledge and adherence to MCA policies and procedures Knowledge and adherence to all airport rules and regulations Commitment to service of customers, staff, co-workers, and management High integrity and honesty, Work Ethic, passion, and commitment Ability to work scheduled hours, including weekdays, weekends, and holidays Follow through and dependability Knowledge and commitment to safety and food sanitationCompany DescriptionMaster ConcessionAir, LLC began in 1994 as an ACDBE Food & Beverage JV partner in Miami International Airport. Immediately its co-founders realized the formula for success was not only to operate its own locations, but also to exceed the travelers expectations, and so their mission statement was born, Serving the World, One Guest at a Time. Throughout the past 25 years, our seasoned executive management team acquired an extensive understanding of the airport industry trends, expectations, as well the current and future evolution of the travel experience. The team has over 200 years of combined experience in North America and abroad, both as founding owner-operators, specialty retailers, and developers of all types of food and beverage services in the restaurant industry, including celebrity chefs, franchised and proprietary restaurant brands, Quick Service Restaurants (QSR), Fast Casual, Polished Casual Dining, Full-Service Bars, and Fine Dining. We define the airport as an extension of the travelers destination, which has inspired us to provide a unique, creative, and engaging translation of local products and brands from artisan markets and high-end retail crafts, partners, chefs, as well as a balance of national brands. Now with over 250 units in 23 airports across the US and Panama, we also have the responsibility of adding value to the social, economic, and environmental fibers of those communities. We have been able to build strong relationships across the airport industry, as well as the culinary world. In addition, our reputation for consistency in development, commitment to operations, innovation, and a stellar record for delivering exactly what we promise in a timely manner, has vaulted us to the forefront of the airport concessions industry. We take great pride in delivering fresh new vibrant experiences to the airport Jobble

Keywords: Master Concessionair Llc, Newark , Restaurant SERVER - Newark Liberty Nat'l Airport, Other , Newark, New Jersey

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