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Principal Cloud Solutions Architect

Company: Nuance
Location: Newark
Posted on: January 23, 2023

Job Description:

Job Title: Cloud Solutions ArchitectOverview:At Nuance Communications, everything we do is focused on developing the most human, natural, intuitive ways to use your voice to take command of information. Our people and our technology have pioneered the highest functioning speech software in the world, ceaselessly perfecting the ability for machines to recognize and emulate the human voice. We design and deliver technologies that intuitively link man, machine and the global storehouse of knowledge to help companies and consumers work seamlessly and intelligently with the world.Responsibilities:The Solutions Architect works as a key member of the Nuance Cloud Engineering and Application Delivery team to provide Nuance customers with large-scale enterprise voice and mobile cloud deployments that automate access to information and services over the phone. You will be responsible for the system architecture, infrastructure definition, network connectivity, telephony integration and deployment of technical cloud solutions that meet clients' business and ROI objectives.Architect technical cloud solutions to solve our clients' business problems by integrating Nuance Voice and Analytics products.Lead the development and documentation of the technical requirements and solutions architecture of the voice/mobile solution.Act as the main technical contact for customers throughout the project delivery lifecycle.Work closely with internal teams, such as Professional Services, Network Engineering and R&D to design the best possible solution for your customers.Work closely with Project Management to actively support Project objectives, schedules, and deliverables.Provide cross-functional technical leadership on project teams.Interact with our clients' counterpart to define technical requirements and resolve technical issues.Deploy and maintain solution components using DevOps principles.Third-level support for deployed systemsHelp with the RFI/RFP/Quoting processQualifications:Education: BS in Computer Science/Engineering or equivalent technical degree.Minimum years of experience: At least 8 years of working experience as a Solutions Architect or equivalent role.Required Skills:Knowledge of Cloud Technology and Platforms (Azure)Knowledge of networking (TCP/IP, UDP, VPN, DNS, TLS, SIP, RTP)Hands on experience with Linux (admin, networking, scripting)Experience with telephony and VoIP SIP-based applications.Experience in system architecture or systems engineering.Experience in hosted operations with large scale deployments.Knowledge of voice and digital engagement platforms and applicationsDemonstrated troubleshooting and problem-solving skillsExcellent interpersonal and communication skills (written and verbal).Self-motivated & willing to learnAbility to work independently and as part of a teamDemonstrated ability to work effectively in a fast-paced, changing environmentCustomer-facing role experienceComfortable working remotely with people in other geographic regionsBasic working knowledge of Infrastructure as Code such as Terraform, Bicep, etcBasic working knowledge of Infrastructure Automation tools such as Puppet. On-Call rotation is requiredNice to have:Experience with Cloud Native Technologies such as Docker, Kubernetes/AKS, PrometheusExperience with DevOps principles (Agile, CI, CD, IaC, CT, Automation, Monitoring)

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call and let us know.

Keywords: Nuance, Newark , Principal Cloud Solutions Architect, Other , Newark, New Jersey

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