Treasury F&S Sr.Spec- Service

Company: Bank of America Corporation
Location: Newark
Posted on: August 7, 2022

Job Description:

Job Description:

This position supports Global Commercial Card clients via phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests, while providing exceptional customer service. Requests consist of treasury commercial card products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Employee must possess the ability to navigate through multiple online reference materials for validation of process and procedures when needed. The employee will receive ongoing performance coaching that must be incorporated into future customer interactions. The employee will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. This is an inbound contact center role that requires advisors to verbally interact with clients up to 100% of their shift, with structured breaks.

Requirements:

* 3-5 years Customer Service experience


* Ability to provide a positive customer experience through creative solutions.


* Ability to work within the operating hours and days for this position as outlined in the posted job requisition.


* Comfortable with ongoing change and learning new technology/processes.


* Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.


* Ability to positively build a report with customers and handle objections.


* Comfortable receiving ongoing performance feedback and coaching



Desired

* Minimum if 1 year of experience in a call center environment


* Minimum of 1 year experience with servicing credit card products


* A minimum of 1-2 years of experience in financial industry


* A minimum of 1-3 years of experience with customer relations


* A minimum of 1-2 years of experience performing repetitive tasks based on existing operating procedures under close supervision of from a detailed written procedure.



Additional Qualifications:

* Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
* Excels in working among diverse viewpoints to determine the best path forward
* Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
* Commitment to challenging the status quo and promoting positive change.
* Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
* Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Keywords: Bank of America Corporation, Newark , Treasury F&S Sr.Spec- Service, Other , Newark, New Jersey