Treasury F&S Sr.Spec- Service
Company: Bank of America Corporation
Location: Newark
Posted on: August 7, 2022
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Job Description:
Job Description:
This position supports Global Commercial Card clients via phone
channel. Responsible for reading, analyzing and/or determining
appropriate handling and resolution of requests, while providing
exceptional customer service. Requests consist of treasury
commercial card products. May work with internal business partners
to provide resolution to client inquiries, issues, and/or technical
support. Employee must possess the ability to navigate through
multiple online reference materials for validation of process and
procedures when needed. The employee will receive ongoing
performance coaching that must be incorporated into future customer
interactions. The employee will be required to quickly read
frequent updates and learning materials, often while on the call,
and must be able to implement immediately into calls with accuracy.
This is an inbound contact center role that requires advisors to
verbally interact with clients up to 100% of their shift, with
structured breaks.
Requirements:
* 3-5 years Customer Service experience
* Ability to provide a positive customer experience through
creative solutions.
* Ability to work within the operating hours and days for this
position as outlined in the posted job requisition.
* Comfortable with ongoing change and learning new
technology/processes.
* Intermediate proficiency (1-3 years of experience) in written
(including grammar and spelling) and verbal communications.
* Ability to positively build a report with customers and handle
objections.
* Comfortable receiving ongoing performance feedback and
coaching
Desired
* Minimum if 1 year of experience in a call center environment
* Minimum of 1 year experience with servicing credit card
products
* A minimum of 1-2 years of experience in financial industry
* A minimum of 1-3 years of experience with customer relations
* A minimum of 1-2 years of experience performing repetitive tasks
based on existing operating procedures under close supervision of
from a detailed written procedure.
Additional Qualifications:
* Strives to bring new thoughts and ideas to teams in order to
drive innovation and unique solutions
* Excels in working among diverse viewpoints to determine the best
path forward
* Experience in connecting with a diverse set of clients to
understand future business needs - is a continuous learner
* Commitment to challenging the status quo and promoting positive
change.
* Participate in and drive collaborative efforts to advance tools,
technology, and ways of working to better serve an evolving client
base
* Believes in value of diversity so we can reflect, connect and
meet the diverse needs of our clients and employees around the
world.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Keywords: Bank of America Corporation, Newark , Treasury F&S Sr.Spec- Service, Other , Newark, New Jersey
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