IT Business Partner
Company: Lineage Logistics
Location: Newark
Posted on: June 24, 2022
Job Description:
The IT Business Partner is focused on the development and
management of business partnerships with the designated Operations
regions in North America. This role will focus on our client's
strategies, issues, and concerns by aligning them with the current
IT resources and direction to meet the client's expectations,
objectives, and success metrics. The role is responsible for
ensuring the IT processes will enable best-in-class uptime,
reliability, and customer service. The individual will drive key
programs and IT services in the application of technology to
achieve financial, operational and customer service goals. This is
an ideal position for a highly motivated individual with a passion
for service delivery excellence combined with the desire and energy
to work in a fast-paced, entrepreneurial, growth environment. The
role is responsible for the Information Technology Business
Partners functions that support the North America facilities. The
IT Business Partner will work with Operations leaders to ensure
service level agreements are met and instilling a culture of
continuous improvement. This position will be responsible for
championing best practices and service management processes based
on ITSM constructs.KEY DUTIES AND RESPONSIBILITIESPerform Business
Partner and IT Service Management Functions
- Ensure all service management processes enable IT service
agility
- Build and maintain strong collaborative relationships with
business leadership and teams
- Lead and guide the business on aligning business strategy with
IT strategy and initiatives
- Provide knowledge and expertise to business and client
stakeholders for business case development
- Foster continuous service delivery optimization and improvement
in support of KPIs
- Identify resources and sourcing of service management
operations support
- Implement planned activities according to roadmap for
organizational excellence in the application of ITSM services,
procedures, and tools
- Communicates all recommended changes and planned IT activities
to Facility Managers and Regional Vice President
- Coordinate and manage changes to the information technology
within warehouses to ensure that business disruptions are kept to a
minimum
- Demonstrate a deep understanding of IT structure to provide
direction to Operations and IT Team/Developers/Contractors at
locations in assigned region
- Report performance against established KPIs
- Drive implementation of company-wide IT initiatives at assigned
locationsEstablishing & Implementing Plans and Standards
- Provides effective relationship management in support of the
client and IT teams
- Promotes IT policies and procedures
- Ensures conformance with IT related client and corporate
standards & policies, where necessary
- Assists operational leaders in developing and managing a
multi-year view (or "roadmap") of technology that is necessary to
optimize their facilities and financial performanceBe an Active
Team Member & Maintain a Growth Mindset
- Embrace the Lineage vision, clear direction, and strategy for
the team
- Embrace the processes and organizational structure of the IT
Business Partners team
- Meet or exceed clear objectives and performance
expectations
- Enables enterprise-wide thinking in the team
- Support an environment that values employees and encourages
cooperation, open communication, and teamwork
- Serves as a role model by demonstrating a commitment to company
values, high performance standards, workplace diversity, and
driving resultsADDITIONAL DUTIES AND RESPONSIBILITIES
- Add additional duties and responsibilities here (Must begin
with a verb. Should be tasks that encompass 20% of the work)MINIMUM
REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
- 5 - 7 Years of IT and business / industry work experience
- Bachelor's Degree Preferred
- Experience with and knowledge of IT outsourcing activities in a
managed services environment
- Strong process management, negotiating, influencing and problem
resolution skills
- Proven ability to effectively prioritize and execute tasks in a
high-pressure environment
- Experience in business systems and process planning
- Knowledge of business environment and service requirements
- Demonstrated ability to assess customer/client needs,
creatively approach solutions, decide, and influence appropriate
courses of action
- Ability to understand and communicate the lifecycle of
technologies and applications and to translate into business
strategies for the client organizations
- Strong verbal and written communication skills with the ability
to articulate complex technical ideas in easy-to-understand
business terms
- Ability to accomplish results through others, particularly by
establishing relationships, effective controls and leading in a
managed service environment#LLPRWhy Lineage?This is an excellent
position to begin your career path within Lineage! Success in this
role enables greater responsibilities and promotions! A career at
Lineage starts with learning about our business and how each team
member plays a part each and every day to satisfy our customers'
requirements. Beyond that, you'll help us grow and learn on our
journey to be the very best employer in our industry. We'll ask you
for your opinion and ensure we do our part to keep you developing
and engaged as we grow our business. Working at Lineage is
energizing and enjoyable. We value respect and care about our team
members.Lineage is an Equal Employment Opportunity Employer and is
committed to compliance with all federal, state, and local laws
that prohibit workplace discrimination and unlawful harassment and
retaliation. - Lineage will not discriminate against any applicant
on the basis of race, color, age, national origin, religion,
physical or mental disability or any other protected status under
federal, state and local law.BenefitsLineage provides safe, stable,
reliable work environments, competitive pay, excellent Health and
Dental benefits, 401K, and Paid Time Off and Sick Days
Keywords: Lineage Logistics, Newark , IT Business Partner, Other , Newark, New Jersey
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