IT Business Partner

Company: Lineage Logistics
Location: Newark
Posted on: June 24, 2022

Job Description:

The IT Business Partner is focused on the development and management of business partnerships with the designated Operations regions in North America. This role will focus on our client's strategies, issues, and concerns by aligning them with the current IT resources and direction to meet the client's expectations, objectives, and success metrics. The role is responsible for ensuring the IT processes will enable best-in-class uptime, reliability, and customer service. The individual will drive key programs and IT services in the application of technology to achieve financial, operational and customer service goals. This is an ideal position for a highly motivated individual with a passion for service delivery excellence combined with the desire and energy to work in a fast-paced, entrepreneurial, growth environment. The role is responsible for the Information Technology Business Partners functions that support the North America facilities. The IT Business Partner will work with Operations leaders to ensure service level agreements are met and instilling a culture of continuous improvement. This position will be responsible for championing best practices and service management processes based on ITSM constructs.KEY DUTIES AND RESPONSIBILITIESPerform Business Partner and IT Service Management Functions

• Ensure all service management processes enable IT service agility
• Build and maintain strong collaborative relationships with business leadership and teams
• Lead and guide the business on aligning business strategy with IT strategy and initiatives
• Provide knowledge and expertise to business and client stakeholders for business case development
• Foster continuous service delivery optimization and improvement in support of KPIs
• Identify resources and sourcing of service management operations support
• Implement planned activities according to roadmap for organizational excellence in the application of ITSM services, procedures, and tools
• Communicates all recommended changes and planned IT activities to Facility Managers and Regional Vice President
• Coordinate and manage changes to the information technology within warehouses to ensure that business disruptions are kept to a minimum
• Demonstrate a deep understanding of IT structure to provide direction to Operations and IT Team/Developers/Contractors at locations in assigned region
• Report performance against established KPIs
• Drive implementation of company-wide IT initiatives at assigned locationsEstablishing & Implementing Plans and Standards
  • Provides effective relationship management in support of the client and IT teams
  • Promotes IT policies and procedures
  • Ensures conformance with IT related client and corporate standards & policies, where necessary
  • Assists operational leaders in developing and managing a multi-year view (or "roadmap") of technology that is necessary to optimize their facilities and financial performanceBe an Active Team Member & Maintain a Growth Mindset
    • Embrace the Lineage vision, clear direction, and strategy for the team
    • Embrace the processes and organizational structure of the IT Business Partners team
    • Meet or exceed clear objectives and performance expectations
    • Enables enterprise-wide thinking in the team
    • Support an environment that values employees and encourages cooperation, open communication, and teamwork
    • Serves as a role model by demonstrating a commitment to company values, high performance standards, workplace diversity, and driving resultsADDITIONAL DUTIES AND RESPONSIBILITIES
      • Add additional duties and responsibilities here (Must begin with a verb. Should be tasks that encompass 20% of the work)MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
        • 5 - 7 Years of IT and business / industry work experience
        • Bachelor's Degree Preferred
        • Experience with and knowledge of IT outsourcing activities in a managed services environment
        • Strong process management, negotiating, influencing and problem resolution skills
        • Proven ability to effectively prioritize and execute tasks in a high-pressure environment
        • Experience in business systems and process planning
        • Knowledge of business environment and service requirements
        • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action
        • Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
        • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms
        • Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment#LLPRWhy Lineage?This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. - Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.BenefitsLineage provides safe, stable, reliable work environments, competitive pay, excellent Health and Dental benefits, 401K, and Paid Time Off and Sick Days

Keywords: Lineage Logistics, Newark , IT Business Partner, Other , Newark, New Jersey