AM - Member Service

Company: National Exchange Carrier Association
Location: Morristown
Posted on: May 16, 2022

Job Description:

Job Description Position Title: Associate Mgr. Member Service Work Location: Alpharetta, GA Supervisory Position: No Duties And Responsibilities: 1. Review, analyze, and collaborate on the approval of cost studies, forecasts, average schedule data, carrieraccess bills, settlements, regulatory fees, universal service and demand data in a manner ensuringaccuracy, pool integrity, cost effectiveness, consistency among members, timeliness, and compliance withFCC rules and NECA procedures.2. Maintain close business relationships with member companies and develop understanding of theirposition on key industry issues. Ensure that NECA's positions are accurately communicated, andNECA's industry role is enhanced. Monitor and report member company needs with emphasis onenhancing member company satisfaction.3. Analyze and resolve discrepancies in monthly settlements data. Document and explain anomalies andensure accurate and timely revenue distribution to member companies. Educate member companies onNECA processes, systems, and tariff to increase customer satisfaction and NECA quality assurance.4. Function as region coordinator for specific activities on behalf of all regional staff, for example:settlements coordinator, PC coordinator, Universal Service Fund (USF) coordinator and budgetcoordinator.5. Assist in researching issues and respond to ECs and others needing information and assistance to improveNECA's and the membership's position in a competitive environment.6. Perform other duties as assigned. QUALIFICATIONS: Required: Strong verbal and written communication skills, High proficiency in Excel, Ability to developand maintain working relationships, Strong analytical skills, Customer focused. EXPERIENCE:3-4 years in the following areas:Accounting, Cost Analysis, Customer Service, Data Analysis/Management, Telecommunications.Desired: Carrier Access Billing, Separations, Regulatory, Tariff Development, Training. Education: Bachelor's degree in Business Administration, Telecommunications or related field, or equivalent workexperience. Supervisory: None Working Conditions: Normal office environment.Ability to travel up to 35% of time. HAZARDS: Those found in a professional officeThe National Exchange Carrier Association Inc. is a membership association of U.S. local telecommunications companies. We are dedicated to helping our members provide broadband-based solutions to keep their customers connected on advanced communications networks. This position is open to work from one of these locations: Morristown, NJ, or Alpharetta, GA. Benefits: Our benefits program has been designed with the needs of our employees in mind, providing assistance in balancing work and life today, as well as planning for the future. In addition to training and development, which supports employees' vertical and horizontal growth opportunities, we offer a variety of benefits, many of which begin immediately upon hire.

Keywords: National Exchange Carrier Association, Newark , AM - Member Service, Other , Morristown, New Jersey