AM - Member Service
Company: National Exchange Carrier Association
Location: Morristown
Posted on: May 16, 2022
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Job Description:
Job Description Position Title: Associate Mgr. Member Service
Work Location: Alpharetta, GA Supervisory Position: No Duties And
Responsibilities: 1. Review, analyze, and collaborate on the
approval of cost studies, forecasts, average schedule data,
carrieraccess bills, settlements, regulatory fees, universal
service and demand data in a manner ensuringaccuracy, pool
integrity, cost effectiveness, consistency among members,
timeliness, and compliance withFCC rules and NECA procedures.2.
Maintain close business relationships with member companies and
develop understanding of theirposition on key industry issues.
Ensure that NECA's positions are accurately communicated, andNECA's
industry role is enhanced. Monitor and report member company needs
with emphasis onenhancing member company satisfaction.3. Analyze
and resolve discrepancies in monthly settlements data. Document and
explain anomalies andensure accurate and timely revenue
distribution to member companies. Educate member companies onNECA
processes, systems, and tariff to increase customer satisfaction
and NECA quality assurance.4. Function as region coordinator for
specific activities on behalf of all regional staff, for
example:settlements coordinator, PC coordinator, Universal Service
Fund (USF) coordinator and budgetcoordinator.5. Assist in
researching issues and respond to ECs and others needing
information and assistance to improveNECA's and the membership's
position in a competitive environment.6. Perform other duties as
assigned. QUALIFICATIONS: Required: Strong verbal and written
communication skills, High proficiency in Excel, Ability to
developand maintain working relationships, Strong analytical
skills, Customer focused. EXPERIENCE:3-4 years in the following
areas:Accounting, Cost Analysis, Customer Service, Data
Analysis/Management, Telecommunications.Desired: Carrier Access
Billing, Separations, Regulatory, Tariff Development, Training.
Education: Bachelor's degree in Business Administration,
Telecommunications or related field, or equivalent workexperience.
Supervisory: None Working Conditions: Normal office
environment.Ability to travel up to 35% of time. HAZARDS: Those
found in a professional officeThe National Exchange Carrier
Association Inc. is a membership association of U.S. local
telecommunications companies. We are dedicated to helping our
members provide broadband-based solutions to keep their customers
connected on advanced communications networks. This position is
open to work from one of these locations: Morristown, NJ, or
Alpharetta, GA. Benefits: Our benefits program has been designed
with the needs of our employees in mind, providing assistance in
balancing work and life today, as well as planning for the future.
In addition to training and development, which supports employees'
vertical and horizontal growth opportunities, we offer a variety of
benefits, many of which begin immediately upon hire.
Keywords: National Exchange Carrier Association, Newark , AM - Member Service, Other , Morristown, New Jersey
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