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Universal Banker

Company: Provident Bank
Location: Newark
Posted on: May 15, 2022

Job Description:

How would you like to join a successful and growing multi-billion dollar bank with branches in New Jersey and Eastern Pennsylvania? - Provident Bank is looking for a talented -Universal Banker -to work in our Newark, New Jersey -branch to promote our commitment to providing exceptional customer service. - -Qualified candidate must possess excellent sales, customer service and people skills. - Prior retail experience preferred. -With your commitment in the Universal Banker -role, Provident Bank can help you advance in your career and climb the ladder of success! - -POSITION SUMMARYThe Universal Banker position is a "career level" position that performs both Teller and Platform duties. - The responsibilities may vary day to day based on the work that needs to be done in the branch that day. - Responsibilities include responding to customers' needs by processing a variety of financial transactions including but not limited to opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts, check cashing, withdrawals, deposits, and loan payments and/or greeting customers, and performing customer needs assessment (profiling). - The Universal Banker may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization. - This position is responsible for meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals as well as managing and balancing cash drawers. Responsibilities also include assisting the banking center supervisor with teller line and end of day functions and preparing daily paperwork according to branch procedures. - This position may be eligible to obtain Life and Health Licensing.Works under general supervision. - -MAJOR JOB RESPONSIBILITIES -The Universal Banker's duties and responsibilities listed below are categorized into general 3 areas - Sales, Service and Operations. - Sales:Meet customer sales referrals and cross-selling goals; knows the features and benefits of all products and services to satisfy the needs of the customers Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services Actively refers clients for commercial business to branch managerExceed client expectations through active engagement, commitment and dedication to servicing and building customer relationshipsAdvance the Bank s Corporate Sales Program through the consultative profiling of clients to develop new relationships and build upon existing ones and is responsible for managing and growing a book-of-business.Service:Direct clients and identify opportunities through lobby management. - Assist clients with branch technology and provide referrals to other lines of businessHelps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standardsSupplements general platform sales and service responsibilities as requiredExhibit and execute on customer service protocolsOperations:Ensures operational and financial safety and soundnessLeverages Lobby management as a tool for managing riskEstablishes customer identity according to established guidelines and adheres to all other compliance proceduresAssist Branch Management with Branch operations as neededPerforms teller duties including but not limited to: - check cashing, withdrawals, deposits and loan paymentsEnsures compliance with policies and procedures as required Prepares and/or completes CTR/SAR procedures on appropriate transactionsMust be able to work a flexible hourly schedule as requestedMay be asked to travel to other locations / branchesAssists in training other branch personnelProvides access to safe deposit boxes -May perform other duties as requested. -SUPERVISORY RESPONSIBILITIES - - - - - - None -SKILLS Good interpersonal skills, including listening, written and verbal communicationAbility to work with a wide variety of personalities in a courteous and professional mannerSolid math and analytical skillsAbility to understand and follow safety and security practicesGood relationship building skillsAbility (strong) to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunitiesStrong customer service/advocacy skillsGood organizational and time management skillsGood PC skills; and the ability to quickly learn other computer programs, including Microsoft office -EDUCATION - - - - - - High school diploma or GED - WORK EXPERIENCE - - - - - - 1 - 2 years in a retail sales/service environment - - - - - - Banking experience a plus - - - - - - - WORKING CONDITIONSWork is mainly performed under general office conditions in a retail-banking establishment. - Willing and able to work required overtime. - Willing and able to travel to other locations/branches. - Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.HAZARDSThose present in a retail-banking establishment. - In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior. - Must observe safety and security practices at the Branch. -This job description may not be all-inclusive. - Employees are expected to perform other duties as assigned and directed by management. - Job descriptions and duties may be modified when deemed appropriate by management. - - -We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. -

Keywords: Provident Bank, Newark , Universal Banker, Other , Newark, New Jersey

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