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Help Desk Professional - Level 1,2 (cpa firm)

Company: CPA Firm
Location: Basking Ridge
Posted on: May 13, 2022

Job Description:

Job Description CPA firm seeking Level 1 Help Desk Professional. This position is located in Basking Ridge 1-2 days/week Cranbury - 1-2 days/week Remote - remainder Responsibilities : --- Support end users throughout the organization (500-600). --- Manage Help Desk tickets in a timely manner --- Respond to Endusers issues via phone, email and computer chat --- Document enduser interactions --- Run diagnostics to resolve end-user reported issues --- Escalate issues to the next Tier with next level of difficulty --- Install, make changes and repair computer hardware and software --- Follow-up with clients to ensure issues are resolved --- Daily hands-on interaction with application and systems troubleshooting. --- Serve as an integral resource in projects, adhering to committed deliverables, and regular communication of progress to management. --- Fulfill certification and training roadmap as set forth by senior staff and management. --- Shadow experienced personnel and acquire knowledge. --- Thoroughly document all activity and keep senior staff and management informed. --- Mentor rotational interns delegate level one tasks. Qualifications : --- 1-3 years of IT help desk experience. --- Experience supporting desktop, laptops, and printers/copiers/scanners. --- Working knowledge of: Microsoft Office 365, Active Directory, hardware installation, troubleshooting. --- Experience supporting Microsoft Operating Systems (Windows 10), Microsoft Office 365 and networking protocols and a large corporate environment (over 500 users). --- Knowledge of network protocols and services including: TCP/IP, DNS, DHCP, VPN. Company Description Public Accounting Firm

Keywords: CPA Firm, Newark , Help Desk Professional - Level 1,2 (cpa firm), Other , Basking Ridge, New Jersey

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