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Client Relations Specialist

Company: Dejana Industries Inc
Location: Newark
Posted on: January 17, 2022

Job Description:

About Aero Snow Removal LLC ("Aero")Aero is a leading snow removal company and an innovator in snow melting performing commercial snow removal/melting in major airports, cities, municipalities, shopping malls, sports complexes, shipping terminals and commercial sites for more than 30 years. In addition, through its other lines of business and brands including American Sweeping, Dejana Industries and Spartan Paving, Aero performs street sweeping and catch basin cleaning services, solid waste management and recycling as well as paving and paving services for commercial businesses and municipalities.SummaryThe Client Relations Specialist will directly participate in operation duties during snow and ice removal season and support customer needs during events. During downtime when there are no events and off season the Client Relations Specialist will support the sales function by actively pursuing new business. Essential Duties and responsibilitiesWork closely with the Sales and Operation teams to provide field support for client contracts during eventsDevelop strong and trusted relationships with customers through timely and accurate communicationsResolve customer issues in an accurate and timely mannerHandle escalated issues and follow-up on outstanding issues promptlyBecome familiar with the machine capabilities, operator duties, operations protocols and procedures to assist management during a stormDevelop preventative measures and document issue resolution proceduresDevelop new business opportunities in every customer interactionAssist in developing sales and marketing initiativesResearch new customer demographics and generate sales leads Skills and QualificationsStrong written and oral communication skillsGood Analytical and problem solving abilitiesAbility to work flexible schedule during winter months3+ years of customer services experienceHigh level of attention to detailAbility to work independently and multi-task with accuracy


Keywords: Dejana Industries Inc, Newark , Client Relations Specialist, Other , Newark, New Jersey

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