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Account Supervisor

Company: NaviSync LLC
Location: Morristown
Posted on: January 15, 2022

Job Description:

Company
NaviSync is a full-service Managed Markets agency providing intelligent sound strategy to increase access to each brand through the utilization of actionable insights gleaned from payers, hospitals, and alternative care settings. Efficiently delivered market intelligence is critical to attaining payer access and achieving commercial success. We tackle access and reimbursement challenges for top-tier pharmaceutical/biotechnology companies, including specialty market products.

Job Description
The Account Supervisor supports business development/sales efforts through overseeing and delivering projects in a timely, efficient, and professional manner. The Account Supervisor is the primary service delivery management resource with a key customer advocacy role, responsible for assuring client satisfaction. The Account Supervisor serves as a liaison between client and internal operations and is responsible for the success and profitability of all projects.

Responsibilities:
The development of budgets and reconciliations to ensure minimum net and gross profit standards/requirements
Works within and manages to a budgeted labor hours by job and position level, to ensure minimum standards of job profitability.
Monitors budget including direct costs and labor costs to ensure team members/direct reports are managing to assigned budgeted labor hours and managing direct costs
Maintains and/or exceeds minimum billable utilization percentages for position level
Ensures that direct reports/team members maintain and/or exceed minimum billable utilization percentages for position level.
Develops and maintains client relationships
Function as internal team leader ensuring all members of the team work together smoothly and effectively.
Coaches, mentors, develops, and supervises staff of AE levels, on an consistent and ongoing basis, effectively communicating at all times
Provides staff with formal verbal and written feedback through performance evaluations
Identifies and communicates clear roles and responsibilities of team members establishing ground rules
Utilizes agency tools to manage projects including project briefs, proposal templates, budget tools
Assumes primary lead for the client upon client acceptance of proposal
Collaborates with internal team on overall project plan, objectives, milestones & deliverables
Liaison with client for signatures on contracts when applicable
Provides direction to Account Executive regarding all aspects of project management to ensure client expectations are met if not exceeded
Routes administrative pieces through clients' internal review process (when applicable)
Participates or leads content calls with internal team and client, including medical/regulatory/legal review
Reviews and forwards status/contact reports to client after each client contact

Qualifications:
4-year college degree or relevant job experience within healthcare communications/marketing agencies
2-5 years of experience in Managed Markets/Managed Care/Market Access
Project management, excellent oral and written communication skills, and ability to manage people effectively.
Demonstrate thorough knowledge of the therapeutic areas, science, markets and products for all assigned accounts
Solid Knowledge of health care marketing principles
Demonstrate the ability to apply marketing knowledge to brand building initiatives
Demonstrate ability to use information and data effectively
Works with confidential and sensitive corporate, client and employee information and must conduct him or herself accordingly.

We offer sign-on bonus, competitive salary, top-tier health benefits, generous 401K match, and so much more!

Keywords: NaviSync LLC, Newark , Account Supervisor, Other , Morristown, New Jersey

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