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FT/PT- Airport Customer Experience Specialist- $17/hour

Company: ERMC Aviation LLC
Location: Newark
Posted on: November 22, 2021

Job Description:


  • Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed
  • Handle customer concerns and questions in a timely and efficient manner
  • Provide answers to all general inquiries from customers and other airport visitors
  • Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes
  • Be a positive, pleasant and engaging representative of the Port Authority of NY/NJ and the Newark Airport communityPHYSICAL REQUIREMENTS:
    • Able to stand on your feet for extended periods of time
    • Able to lift and/or move items up to 50 lbs.
    • Must be able to climb, bend and kneel
    • Must be able to use your fingers/hands to use a keyboard or tabletQUALIFICATIONS:
      • High School Diploma, GED or equivalent education required
      • Must be at least 18 years of age
      • Must be authorized to work in the United States
      • Customer Service experience is a requirement, airport experience a plus
      • Bi-lingual a plus, but not required
      • Must have a professional appearance
      • Must have a flexible work availability AND must be able to commit to at least 3 days of on-call coverage.NOTE: To work at the airport, you must be able to obtain a Port Authority I.D. You will be required to meet all Port Authority requirements. Job seekers will be required to get fingerprinted, which will review your record nationally. Job seekers must have no conviction, guilty plea or not guilty judgment by reason of insanity in the last 10 years.Benefits
        • A great opportunity into aviation customer service
        • Participation in a 401k plan with a 3% match
        • 5 paid sick days and up to 10 paid vacation days annually
        • PLUS, flight benefits with Delta airlines.Paid Training, Paid Vacation, Paid Sick Days, Flight Benefits, 401K, Free Health InsuranceExperienceRequired
          • 1 year(s): Front-facing Customer ServicePreferred
            • 1 year(s): Aviation experienceEducationRequired
              • High School or better

Keywords: ERMC Aviation LLC, Newark , FT/PT- Airport Customer Experience Specialist- $17/hour, Other , Newark, New Jersey

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