Cell Phone Repair Technician

Company: Assurant
Location: Newark
Posted on: September 17, 2021

Job Description:

Our Cell Phone Repair Technicians keep our customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication. You’ll work inside a wireless retail store and be the face of Assurant’s in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.

Responsibilities

• Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics
• Engage with and assess customer device needs to deliver outstanding service
• Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device
• Meet or exceed key performance objectives, including service and repair metrics
• Manage repair inventory involving new parts, recording inventory volumes and tracking parts
• Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)

Requirements

• 1 year of experience with product service support or troubleshooting electronics
• 1 year of face-to-face customer service experience
• Knowledge of mobile devices and operating systems
• High School diploma or equivalent
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office

How We’re Different

• We start you with training so you can be an expert in device repair and provide a superior customer experience
• We help you become Apple and Samsung certified
• We provide excellent compensation, monthly bonuses and retirement programs
• Your medical benefits begin on your first day
• We provide tuition reimbursement available after 6 months
• We deliver exceptional paid time off

Keywords: Assurant, Newark , Cell Phone Repair Technician, Other , Newark, New Jersey