Extraordinary Care. Extraordinary Careers.
With the nation's largest home infusion provider, there is no
limit to the growth of your career.
Option Care Health, Inc. is the largest independent home and
alternate site infusion services provider in the United States.
With over 6,000 team members including 2,900 clinicians, we work
compassionately to elevate standards of care for patients with
acute and chronic conditions in all 50 states. Through our clinical
leadership, expertise and national scale, Option Care Health is
re-imagining the infusion care experience for patients, customers
At Option Care Health we recognize that part of being
extraordinary is supporting and building a workforce that is as
diverse as the patients and communities we serve.
Join a company that is taking action to develop a culture that
is more inclusive, respectful, engaging and rewarding for all team
members. We are committed to hiring, developing, and retaining a
Job Description Summary:
The Patient Registration Coordinator is a key role in the
transition of a patient coming onto Option Care services. Patient
Registration Coordinators are responsible for coordinating
transition services with internal and external partners to ensure
the accuracy and completeness of all required documentation is of
the highest quality while providing exceptional customer service.
Patient Registration are responsible for proactively building
strong relationships with referral sources, account managers, care
transition coordinators and internal nursing, pharmacy and revenue
cycle team members.
Job Responsibilities (listed in order of importance and/or time
Interacts with external service providers and the Option Care
Commercial Team to transition new patients onto service with Option
Coordinates the onboarding of referrals between different
functional areas within Option Care including Pharmacy, Nursing,
Warehouse and Revenue Cycle.
Proactively maintains and grows relationships with referral
sources and serves as a key point of contact and representative of
Option Care. Attend meetings with key accounts as needed.
Communicates frequently with the Commercial team to provide
updates on patient referral status and resolve any related
Responsible for collecting, reviewing and completing applicable
care transition documents. Participates with any data collection
Maintains confidentiality of patient and proprietary information
and observes legal guidelines for safeguarding the confidentiality
of patient and proprietary Option Care information.
Accountable for setting new patients up on autopay, discussing
copay assistance plans and foundation assistance plans and
transferring patients to patient pay team if applicable to discuss
FAA and other payment options.
Does this position have supervisory responsibilities?
(i.e. hiring, recommending/approving promotions and pay
increases, scheduling, performance reviews, discipline, etc.)
Basic Education and/or Experience Requirements
High School Diploma with 1 year of customer service/account
management experience or patient registration/revenue cycle
management experience OR an Associate's Degree, LPN or Pharm Tech
Experience establishing and maintaining relationships with
individuals at all levels of the organization.
Experience providing customer service to internal and external
customers, including meeting quality standards of services and
evaluation of customer satisfaction.
Basic PC skills including email, Microsoft Word, Excel and
Experience in identifying operational issues and recommending
Strong organization and planning skills.
Travel Requirements: (if required)
Preferred Qualifications & Interests (PQIs)
LPN, RD or Pharm Tech licensure and/or experience
Previous Infusion Medical Billing/Collections or
This job description is to be used as a guide for accomplishing
Company and department objectives, and only covers the primary
functions and responsibilities of the position. It is in no way to
be construed as an all-encompassing list of duties.
Option Care Health subscribes to a policy of equal employment
opportunity, making employment available without regard to race,
color, religion, national origin, citizenship status according to
the Immigration Reform and Control Act of 1986, sex, sexual
orientation, gender identity, age, disability, veteran status, or