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Manager, Product Management (09P)

Company: Prudential
Location: Newark
Posted on: June 12, 2021

Job Description:

The Customer and Digital Team at Prudential is a team that merges the entrepreneurial spirit of a start-up with the stability of one of the world's most established financial services companies to deliver best in class experiences to our customers. It's an exciting and engaging environment with an agile mindset where team-members are encouraged to expand their skills, test creative boundaries, share new ideas, and, most importantly, have fun.

Who We Are Seeking

Prudential's Customer & Digital team is seeking a skilled Product Manager with a solid understanding of creating and improving digital journeys, website management, account/project management, and the agile scrum methodology. Our team works across all disciplines to create digital experiences to drive online adoption, reduce cost to serve, and support our ability to win and retain customers for the Group Insurance.

This role will be instrumental in driving the evolution of the digital experiences for Group Insurance, ensuring successful adoption of enhanced journeys coupled with new features and functionality across external and internal customers, along with working on new digital product initiatives. The right person will be able to balance customer experience with achieving business outcomes, working across multiple GI stakeholders to create experiences that are easy, effective, and enjoyable.

Responsibilities

  • Collaborate with leaders across the Customer Experience & GI on creating digital experiences to deliver experiences that drive business outcomes
  • Develop and drive the product roadmap and prioritization to drive critical capabilities from concept to launch
  • As the steward of digital journeys, use data and insights to inform strategy, roadmap and prioritization of features and capabilities
  • Manage initiatives through entire lifecycle (ideation, strategy, content/UX, analytics, technology) along with securing input & approval from primary stakeholders.
  • Create user stories independently and as part of a team, managing them through the full sprint cycle, including QA, final approvals, demos & all other agile ceremonies
  • Work closely with internal business teams, operations, and call centers to create superior service experience.
  • Partner with key stakeholders on org readiness and go-to-market plans to successful launch initiatives

Job Requirements

  • 5+ years digital Product Management and/or Customer Experience, preferably within finance and insurance industries
  • Proven experience in gathering and transforming customer/business needs into an actionable product roadmap, and product roadmaps into product requirements
  • Excellent organizational, written and oral communication skills and experience in presenting to senior executives
  • Strong user experience/design sense, with a record of building great experiences
  • Experience with Scrum or other Agile development practices
  • Proficiency in Microsoft Office applications & JIRA
  • Experience working in highly regulated industries is a plus (finance, pharma, etc.)
  • Proficiency in Adobe Analytics/Tableau is a plus
  • Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:

If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&w@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers@prudential.com to request assistance.

Keywords: Prudential, Newark , Manager, Product Management (09P), Other , Newark, New Jersey

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