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Quality Assurance, Manager

Company: Premier Healthcare Exchange, Inc.
Location: Bedminster
Posted on: June 10, 2021

Job Description:

Zelis is a healthcare and financial technology growth company and market-leading provider of claims cost management and payments optimization solutions to price, pay and explain healthcare claims. Zelis delivers integrated network analytics, network solutions, payment integrity, electronic payments and claims communications for payers, healthcare providers and consumers in the medical, dental and workers' compensation markets nationwide. Zelis is backed by Parthenon Capital Partners and Bain Capital.


Zelis Healthcare seeks a visionary, engaging, and results-oriented leader who wants to join a healthcare company and become part of an exciting Information Technology team. Zelis' Manager of Quality Assurance will oversee a team of quality assurance engineers and analysts to ensure the successful delivery of our engineering initiatives. The manager will support Zelis' business imperative of ensuring technology-enabled business solutions are deployed into production environments with a target of zero defects. The Manager of Quality Assurance will perform their job function by supporting their team through all aspects of Quality Assurance including Test Strategy, Test Planning, Test Script Authoring, and Test Script Execution (Manual and Automated). The role will also be responsible for measuring quality and identifying metrics to drive continuous improvement.


  • Management responsibilities include:
  • Partners with Business Operations to clearly understand the Business Value advocated by Product Roadmaps and develops a supporting Technology Roadmap and Strategy.
  • Acts as a trusted advisor and builds and maintains relationships with other Technology leaders and business executives to develop a clear understanding of business needs; ensures cost-effective delivery of Technology services to meet those needs and responds with agility to changing business priorities.
  • Collaborates with Vendor Partners to develop and execute against a resource plan that supports an annual budget in a cost-effective manner.
  • Develop and implement Best In Class system practices/methodologies in support of architecture, coding, and quality assurance.
  • Maintains a dashboard of Key Performance Indicators tracking the efficacy of product delivery and the reliability of the supported production environment.
  • Provides proactive leadership, coaching, clarity of direction and career growth development to the technology staff associates. Additionally, takes ownership and accountability for Great Place To Work employee survey results and strives to develop an environment that is truly a great place to work.
  • Partners with Human Resources/People Operations and Technology leadership team to develop people priorities and plans, that align with technology strategies. Continually looks for innovative and meaningful solutions to the recruitment, development and retention of the technology workforce.
  • Leverages influencing and negotiation skills across Technology and the enterprise to achieve business goals, cost-effective and innovative shared solutions.
  • Follow established HIPAA, Compliance & Security policies.
  • Quality Assurance responsibilities include
  • Review and approve business requirements to ensure that all aspects of product quality have been considered while also confirming that each business requirement has clear acceptance criteria.
  • Develop QA sizing estimates in support of technology development initiatives.
  • Document test strategies and test plans, for new product development, with input from application development and business operations stakeholders.
  • Document test scripts and create test data, ensuring full test coverage, with input from application development and business operations stakeholders.
  • Develop and maintain regression testing frameworks/testbed and test harnesses.
  • Develop and maintain test automation scripts in support of: Functional Testing, Regression Testing, and Performance Testing.
  • Monitor and communicate testing progress, against plan, to technology and business operations stakeholder groups.
  • Document defects in defect tracking tools and facilitate defect resolution calls with application development and business operations stakeholders.
  • Communicate, mitigate, and resolve issues and risks associated with test planning and test execution.
  • Create and maintain dashboards of Quality Key Performance Indicators (KPIs) such as Defect Escape Rate and Defect Density.
  • Contribute to creating, maintaining, and evolving Quality Assurance practices and standards that are leveraged across Zelis.
  • Contribute to implementing and evolving software development methodologies while also contributing to the evaluation and selection of QA automation tools.


  • Bachelor's degree in Computer Science, Information Systems, or another four-year degree with significant IS experience OR equivalent experience.
  • 5+ years of Quality Assurance experience.
  • 2 + years of hands-on experience in developing automation and regression test scripts.
  • Demonstrated ability to work in a complex information systems environment.
  • In-depth understanding of and experience with Agile and SDLC methodologies used to guide development projects.
  • In-depth understanding of testing fundamentals, test management tools, and defect tracking tools.
  • Experience in navigating databases and the ability to run SQL queries in support of analysis work.
  • Strong technical and troubleshooting skills.
  • Ability to work independently and within a team setting with minimal direction/supervision.
  • Ability to think strategically, demonstrating critical thought in a complex business environment.
  • Demonstrated effective professional communication (written and verbal) skills.
  • Proficient In:
  • Azure (Preferred)
  • DevOps CI/CD (Preferred)
  • JMeter (Preferred)
  • Selenium (Preferred)
  • Jira (Preferred)

Knowledgable In:

  • Software Architecture
  • Software Development Fundamentals
  • Software Design
  • Software Debugging
  • Unit Testing
  • General Programming Skills
  • Microsoft Visual Studio
  • Microsoft .NET
  • Microsoft C#
  • Microsoft Team Foundation Server
  • Microsoft SQL Server
  • Microsoft ASP .NET and AngularJS
  • SQL Management Studio
  • APIs and Microservices
  • Application Performance Tuning and Optimization
  • Static Code Analysis
  • Application and Infrastructure Monitoring
  • Jira (Preferred)
  • Agile Software Development Methods (Preferred)
  • DevOps CI/CD (Preferred)


  • Advanced Analytical Skills - Uses sound and logical judgment to identify and analyze complex, multi-dimensional problems, and drive test planning and test execution decisions.
  • Teamwork/Collaboration - Develops and leverages collaborative relationships to facilitate the accomplishment of work goals. Collaborates at all levels of the organization. Willingness to help others, as needed, to make the team and each deployment successful.
  • Communication - Communicates accurately and effectively in both oral and written form. Practices active listening. Expresses thoughts and ideas with confidence and respects opposing views
  • Managing Work - Ability to self-direct and multitask in a fast-paced, ever-changing environment. Identifies task importance; adjusts priorities as appropriate. Prepares and manages schedule to ensure goals are met. Takes prompt action to accomplish objectives.
  • Technical/Professional Learning - Keeps up with current developments and trends in the field. Demonstrates a strong desire to advance in the field and apply newly acquired knowledge in role.
  • Living the Vision and Values - Keeps the company's vision and values at the forefront of decision-making and action.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

Keywords: Premier Healthcare Exchange, Inc., Newark , Quality Assurance, Manager, Other , Bedminster, New Jersey

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