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Director Strategic Account Management

Company: Premier Healthcare Exchange, Inc.
Location: Bedminster
Posted on: June 9, 2021

Job Description:

POSITION OVERVIEW

The Director of Strategic Account Management is responsible leading a team within a specified business vertical to ensure maximized revenue is achieved, high levels of client satisfaction are maintained as well as overall team development.

Key responsibilities:

  • Provide guidance to team on developing high quality account plans; ensure long term and short-term objectives are planned for
  • Provide guidance to SAM on developing a Book of Business Plan that outlines a strategy to achieve forecasted budget growth in addition to Pivot to Growth
  • Provide guidance in developing impactful stewardship presentations yielding high-quality stewardship visits, when applicable.
  • Develop strategies for cross sell and up sell opportunities within client base
  • Partner with leadership team to identify risk and develop plans to mitigate
  • Partner with Marketing to develop collateral to educate clients on Zelis product offerings and enhanced value proposition
  • Develop and implement new and innovative approaches to expand or improve current contract scope.
  • Advise clients on legislative changes and resulting actions required.
  • Provide direction, coordination and oversight for all client related activity in a customer centric fashion; oversee the resolution of complex issues.
  • Maintain awareness of and ensure adherence to Zelis standards regarding privacy.

PROFESSIONAL EXPERIENCE:

  • 5+ years Account Management, specific to healthcare cost management
  • 2+ years in leadership role
  • Dynamic interpersonal skills that will enable developing strong rapport with clients
  • Ability to clearly communicate to client and internal stakeholders
  • Sense of urgency, ability to multi-task
  • Thorough knowledge of Excel and other MS Suite products

EDUCATION:

  • Bachelor degree preferred but not required

WORK ENVIRONMENT:

  • Travel requirements to (primarily) domestic destinations should not exceed 30%.
  • A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team.
  • A standard business environment exists with moderate noise levels.
  • Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
  • Ability to sit for extended periods of time.

Zelis is a healthcare and financial technology growth company and market-leading provider of claims cost management and payments optimization solutions to price, pay and explain healthcare claims. Zelis delivers integrated network analytics, network solutions, payment integrity, electronic payments and claims communications for payers, healthcare providers and consumers in the medical, dental and workers' compensation markets nationwide. Zelis is backed by Parthenon Capital Partners and Bain Capital.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

Keywords: Premier Healthcare Exchange, Inc., Newark , Director Strategic Account Management, Other , Bedminster, New Jersey

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