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Federal - Business Functional Consultant - Metro DC

Company: Solekai Systems Corp
Location: Morristown
Posted on: June 7, 2021

Job Description:

Organization: Accenture Federal Services

Location: DC Metro

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation's priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

Our growing TMT Team is seeking a Business Functional Consultant with strong communication and leadership skills to support new and existing deployments of our Task Management Tool (TMT). As a Business Senior Analyst, you will navigate a complex work environment to collaborate with Department of Defense business users, project sponsors, senior leadership and supporting teams to provide the necessary support to delivery, update and expand the functionality of our Microsoft Dyamics TMT tool.

You may be the primary contact at the customer site working with senior leadership, business users and technical staff. You will be supported both on-site and remotely by experienced Accenture Federal Services specialists in technology, application development and project management.

  • Manage the expectations of the customer with regard to solution functionality and deployment process
  • Serve as business analyst advising the customer on best practices for configuring Dynamics and TMT
  • Coach customer on change management initiatives supporting the deployment and support of the solution
  • Conduct classroom training and desk-side support for users and customer technical support staff
  • Update formal solution training and configuration materials for the customer
  • Support technical staff during solution installation with user and organization account creation, solution configuration, and troubleshooting as needed
  • Conduct functional testing of solution and lead customer adoption process
  • Provide application troubleshooting and support for the client's help desk functions
  • Provide administrative support for related tasking processes
  • Review and provide management reports and metrics on statuses of tasking behaviors
  • Develop back up support role tom maintain business operations when necessary
  • Provide reports and presentations for leadership briefings

Keywords: Solekai Systems Corp, Newark , Federal - Business Functional Consultant - Metro DC, Other , Morristown, New Jersey

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