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AI ML Lead Decisioning Strategist - Basking Ridge - 7920

Company: verizon
Location: Basking Ridge
Posted on: June 7, 2021

Job Description:

WHEN YOU JOIN VERIZON

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. Were a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.

WHAT YOULL BE DOING...

As an AI/ML Lead Decisioning Strategist, on the System of Insights (SOI) team, within Verizon Consumer Group, you will lead the design and development of AI powered Next Best Experience (NBx) decisioning strategies that deliver personalized, relevant customer experiences that drive business value. You will collaborate with cross functional teams (Marketing, Finance, GTS, Digital, Customer Service, Omni-channel, Data Analytics, etc.) to establish business goals and financial objectives for various use cases across Verizons Home (Fios and 5G Home) and Mobile (Wireless) lines of business. You will be pivotal in developing our central decisioning infrastructure as we look to scale across Verizon. You will carefully consider the requirements and balance those with the customers needs to design best-in-class decisioning strategies. You will write and groom user stories, establish business rules, frameworks and data architecture to support the design and configuration of decisioning logic algorithms. You will lead ongoing strategy enhancement and optimization efforts, craft A/B/C test plans, mentor teammates, and guide decision logic projects to completion. You will be responsible for evolving the backend decisioning logic framework which needs to integrate and execute seamlessly with a complex ecosystem, consisting of multiple technology stacks and applications. This framework will need to be scalable and future proof to accommodate changing business and technological needs. At Verizon, we currently use Pegas Customer Decisioning Hub (CDH) as our decisioning engine tool. Leveraging data to make informed decisions is at the center of everything we do.

* Responsible for design, development and configuration of real-time decisioning strategies, including frameworks, rules, logic and algorithms within Pega CDH.
* Lead the implementation of numerous decisioning strategies across multiple channels.
* Assess decisioning platform capabilities, and create a roadmap for expansion.
* Drive continuous performance improvement of the decisioning program by analyzing data, implementing test & learn plans (Champion/Challenger) & adaptive modelling capabilities.
* Communicate decisioning and algorithmic concepts, problems and solutions to both technical and non-technical audiences.
* Identify and mitigate existing business, functional and/or technical risks associated with decisioning.
* Leverage past experience with algorithm design and decisioning strategy implementations, and ensure that industry best practices are adhered to

WHAT WERE LOOKING FOR...

You are an AI/ML promoter, business logic and algorithm design expert. You're up to speed on all the latest trends in this space. You are a hands-on, motivated and collaborative leader with exceptional communication skills and proven experience working with diverse teams of technical architects, business users and IT teams in customer organizations on all phases of the software development life-cycle. You thrive when moving a project from ambiguity to clarity. You're a natural collaborator, equally comfortable talking tech with developers, model scoring criterion with data scientists, numbers with finance and marketing, and strategy with executive leadership. You pay attention to people, connect with them, and know how to achieve great things together. You have a strong sense of purpose and integrity, with deep emotional intelligence. Your experience with previous Pega CDH or similar decisioning engine tools affords you the knowledge to ask the right questions, take steps to mitigate risk and design an adaptable solution. You understand customer relationship management (CRM), revenue generation, margin protection, customer retention and acquisition, customer care and support, business rules, big data, operational efficiency and how to translate business requirements into efficient, scalable solutions. You'll need to have:

* Bachelors degree in data-driven disciplines such as analytics, economics, statistics, data science, mathematics, computer science or finance or four or more years of work experience.
* Six or more years of relevant work experience in an IT or business function.
* Knowledge and exposure to relational databases and analytic methodologies.
* Experience with technical troubleshooting and problem solving.
* Willingness to travel.

Even better if you have:

* Masters degree in related subject.
* Deep statistical skills utilized in A/B testing, analyzing data, algorithm design and modeling.
* Two or more years of experience leading real time decisioning strategy and algorithm design programs.
* Experience productionizing adaptive models and scaling a decisioning engine to support multi variate testing.
* Pega Certifications in Decisioning and/or Systems Architecture.
* Pega PRPC version 8+ platform experience.
* Excellent interpersonal, business communication and writing skills.
* A good understanding of integration with an enterprise multi-tier application.
* Experience working in a fast-paced, often changing, and dynamic environment.
* Systems Architecture experience.
* Experience in an Agile Product Owner role and have worked in Scrum methodology.

EQUAL EMPLOYMENT OPPORTUNITY

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion [https://www.verizon.com/about/careers/work-culture] page to learn more.

Keywords: verizon, Newark , AI ML Lead Decisioning Strategist - Basking Ridge - 7920, Other , Basking Ridge, New Jersey

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